Juanita Thomas
Buffalo,NY
Summary
Dynamic leader skilled in enhancing team performance and patient care through effective scheduling and supervision. Committed to fostering a supportive environment that prioritizes client well-being and timely assistance, resulting in improved satisfaction and operational efficiency.
Overview
1
1
Certification
30
30
years of professional experience
Work History
Administration Clerical
Humboldt House Rehabilitation and Nursing Center
10.2025 - Current
- Greeted residents and guests, fostering a welcoming environment. Answered phone inquiries promptly to address concerns.
- Labeled inventory items in storage area to enhance tracking and retrieval, maintaining organization. Provided patient transport services, ensuring timely access to care.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Chaplaincy Certification program
Chaplaincy Training Program
07.2025 - 07.2026
- Earned certification to validate expertise and commitment to professional development in chaplaincy.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Supervisor, staff scheduler, workforce planner
Williamsville Suburban Nursing Home
05.2024 - 10.2025
- Supervised team operations in healthcare setting to maintain high standards of patient care.
- Coordinated staff schedules to optimize coverage for patient care needs.
- Supervised daily operations of nursing staff and ensured compliance with care standards.
- Coordinated training sessions for new employees to enhance care quality and teamwork.
- Managed resident care plans, ensuring individual needs were met effectively.
Personal Care Aide
Venture For the Home Care
Buffalo, New York
05.2020 - 09.2025
- Administered medications to clients promptly, ensuring adherence to prescribed schedules and enhancing health management.
- Ensure the client receives medication on time.
- Assist the client with activities of daily living (getting dressed, bathing, and preparing meals according to their dietary restrictions).
- Supported clients in performing their prescribed physical therapy exercises to enhance mobility.
- Performed essential housekeeping tasks to maintain cleanliness and hygiene in clients' living spaces.
- Informed physicians, supervisors, and client's family about emerging issues and concerns, facilitating timely interventions.
- Inform physicians, supervisors, and the client's family about issues/concerns that arise.
Household Manager
Private Duty
Buffalo, New York
01.2008 - 01.2020
- Managed the household's schedules and calendars.
- Provided event planning, organizing, and coordination services.
- Coordinated home maintenance and repair projects, ensuring timely completion and quality standards.
- Oversaw daily housekeeping tasks and coordinated monthly meal budget, ensuring alignment with dietary preferences.
- Managed household bills and administrative duties, streamlining processes for efficiency.
- Monitored financial transactions and safeguarded valuables in the household.
- Arranged appointments for personal and professional needs.
Customer Service Representative
Buffalo Municipal Housing Authority
Buffalo, New York
01.1997 - 01.2000
- Resolved customer complaints by providing timely and effective solutions.
- Handled high call volumes for multiple housing complexes, ensuring prompt service.
- Processed and maintained maintenance order records while coordinating schedules for maintenance staff.
Education
Master of Divinity -
LaShone Hakodesh Bible College
Beaumont, Texas01-2025
Bachelor of Arts -
LaShone Hakodesh Bible College
Beaumont, Texas01-2024
Associate of Arts - Early Childhood Education
Villa Maria College
Buffalo, NY01-2006
Skills
- Patient care coordination
- Patient care
- Documentation accuracy
- American Sign Language
- Microsoft Office
- 20 years teaching
- Interpersonal communication
Certification
- Chaplaincy Certification Program-Chaplaincy Training Institute July 2026
Timeline
Administration Clerical
Humboldt House Rehabilitation and Nursing Center
10.2025 - Current
Chaplaincy Certification program
Chaplaincy Training Program
07.2025 - 07.2026
Supervisor, staff scheduler, workforce planner
Williamsville Suburban Nursing Home
05.2024 - 10.2025
Personal Care Aide
Venture For the Home Care
05.2020 - 09.2025
Household Manager
Private Duty
01.2008 - 01.2020
Customer Service Representative
Buffalo Municipal Housing Authority
01.1997 - 01.2000
Master of Divinity -
LaShone Hakodesh Bible College
Bachelor of Arts -
LaShone Hakodesh Bible College
Associate of Arts - Early Childhood Education
Villa Maria College