Juanita Valdiviezo
El Paso,Texas
Summary
Detail-oriented professional skilled in managing appointments and resolving patient inquiries. Committed to maintaining high patient care standards while supporting optometrists to enhance operational efficiency.
As healthcare professional, well-prepared to bring valuable experience to new role. Supported optometrists by managing patient flow, conducting preliminary tests, and ensuring seamless clinical experience. Known for collaborative approach and adaptability in dynamic environments, with skills in patient interaction and clinical procedures highly valued by employers.
Overview
35
35
years of professional experience
Work History
Optometric Assistant
Dr. Kevin Clark
El Paso, TX
01.1991 - Current
- Educated patients on proper contact lens care and optical product usage.
- Maintained inventory of eyewear and medical supplies, ensuring availability for patient needs.
- Assisted patients with scheduling appointments and managing insurance claims.
- Collaborated with optometrists to streamline patient flow during busy clinic hours.
- Resolved patient inquiries and concerns promptly, fostering positive relationships and satisfaction.
- Performed pre-testing procedures, enabling optometrists to focus on comprehensive examinations and personalized recommendations.
- Collaborated with insurance providers to verify coverage, facilitating smooth transactions for both patients and the practice.
- Educated patients on proper contact lens care, reducing the incidence of infections and complications.
- Enhanced patient satisfaction by providing efficient and friendly service during their visits.
- Maintained strict adherence to confidentiality protocols while handling sensitive patient data.
- Maintained clean and organized examination rooms to ensure a comfortable environment for patients.
- Managed billing processes efficiently, resolving any discrepancies promptly to maintain positive patient relationships.
- Greeted patients, prepared exam rooms and documented medical records to keep office running efficiently and effectively.
Education
High School Diploma -
Ysleta High School
El Paso, TX05-1986
Skills
- Visual field testing
- Medical record management
- Optometric equipment operation
- Multifocal lens fitting
- Patient care excellence
- Appointment scheduling
- Insurance billing
- Customer service
- Insurance verification
- Patient records
- Willingness to learn
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Cleaning and sanitizing
- Multitasking
- Reliability
- Adaptability and flexibility
- Relationship building
- Patient support
- Patient scheduling
Languages
Spanish
Native or Bilingual
Timeline
Optometric Assistant
Dr. Kevin Clark
01.1991 - Current
High School Diploma -
Ysleta High School