Juanita Vick
Shelby Township,MI
Summary
Proven leader in fast-paced environments, exemplified by being a Crew Trainer at Arby's Restaurant, where we elevated team performance through effective training in customer service and workplace safety. Skilled in cash handling and employee mentorship, we significantly enhanced operational efficiency and team cohesion without compromising quality.
Overview
7
7
years of professional experience
Work History
Crew Trainer
Arbys Resturant
08.2021 - Current
- Worked front counter, drive-thru and other areas with 2 people working.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Managed excessive amounts of online orders, Door Dash orders, Uber Eat orders, counter orders, and drive thru orders.
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Mentored new hires, helping them acclimate to the company culture quickly and efficiently.
Crew Member
Mcdonalds
09.2018 - 07.2020
- Worked front counter, drive-thru and other areas.
- Approximately taking well over a 100 orders a day.
- Took orders, prepared meals, and collected payments.
- Worked well doing doubles and maintaining efficiency
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Trained new team members on procedures, customer service, and sales techniques.
Crew Member
McDonald's Restaurant
08.2017 - 06.2018
- Took orders, prepared meals, and collected payments.
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Managed accepting cash and taking orders at a 2 lane store consistently
Education
High School Diploma -
Fitzgerald Senior High School
Warren, MI06.2017
Skills
- Team Leadership
- Workplace Safety
- Product Knowledge
- Task Delegation
- Work Coordination
- Performance Evaluation
Timeline
Crew Trainer
Arbys Resturant
08.2021 - Current
Crew Member
Mcdonalds
09.2018 - 07.2020
Crew Member
McDonald's Restaurant
08.2017 - 06.2018
High School Diploma -
Fitzgerald Senior High School