Juanita Wells
HAMPTON,VIRGINIA
Summary
Attentive leader with over 6 years of experience facilitating communication in emergency settings between law enforcement, medical and fire personnel and citizens. Knowledgeable and detail oriented customer service professional and analytical problem-solver with talents for team building and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills, front desk management, and call routing. Strong multi-tasking and technical troubleshooting ability achieved by operating a 20+ member field team. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
7
7
years of professional experience
Work History
Medical File Clerk
AppleOne Employment Services
05.2023 - Current
- Pulled patient charts for physicians to prepare physicians for appointments.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Delivered charts to assigned areas of doctor's office by following established routing procedures.
- Performed general office duties such as faxing and scanning documents and sorting incoming and outgoing mail to improve overall office productivity and following exact HIPAA procedures for handling transfers and other releases of medical records.
- Update and maintain file indexes, tracking systems, and databases to ensure accurate record.
- Ensure files are returned to their proper location after use.
- Respond promptly (within 2 days) to file inquiries and requests for information.
- Coordinate and communicate effectively with other departments or team members to facilitate the timely and accurate filing of documents.
- Assist with data entry tasks and maintaining accurate records.
CALL TAKER/ DISPATCHER
NEWPORT NEWS POLICE DEPT
01.2019 - 05.2023
- Recalled, prioritized, and summarized information from high quantity of text to 911 and verbal emergency calls and complaints from public concerning crimes, fires, and medical emergencies on 7-person team
- Provided support to 80+ customers per day via email, phone support, and text to 911 with positive attitude and focus on customer satisfaction
- Responded to all customer inquiries in timely manner regarding report requests, emergency responses, and resolved all issues following company protocol
- Operated in fast-paced environment while documenting accurate call and email notes, simultaneously monitoring 5 computer screens, and maintaining positive interactions
- Entered data into call center's CAD system while verifying location and determining appropriate personnel and equipment to send to scene of emergency
- Adhered to company policies and scripts to consistently achieve call-time and quality standards
- Performed computer record searches and operated all Microsoft Office products (excel, word, outlook, powerpoint, etc)
CALL TAKER/DISPATCHER/COURT CLERK
GAUTIER POLICE DEPT
01.2017 - 08.2018
- Recalled, prioritized, and summarized high quantity of verbal emergency calls and complaints from public concerning crimes, fires, and medical emergencies
- Entered data into call center's CAD system while verifying location and determining appropriate personnel and equipment to send to scene of emergency
- Understand 10 codes and signals to be able to put calls out efficiently
- Adhered to company policies and scripts to consistently achieve call-time and quality standards
- Performed computer record searches; checked warrant status on field detainees and in-custody suspects
- Prepared legal documents and forms such as affidavits, summons, and traffic tickets
- Answered inquiries from general public regarding judicial procedures, court appearances, fines, and trial dates.
Education
No Degree - Pre-Nursing
Mississippi Gulf Coast Community College
Gautier05.2014
High School Diploma -
Pascagoula High School
Pascagoula, MS05.2012
Skills
- Fast-Paced Work Environment
- Customer Support
- Quick Judgement Decision Making
- Resource Allocation
- Medical Dispatch Knowledge
- Documentation Skills
- Process and Prioritize Several Requests
- Observational Skills
- High Level of Computer Navigational Skills
- Microsoft Office Products
- Data Entry
- Front Desk Management
- Issue and Conflict Resolution
Timeline
Medical File Clerk
AppleOne Employment Services
05.2023 - Current
CALL TAKER/ DISPATCHER
NEWPORT NEWS POLICE DEPT
01.2019 - 05.2023
CALL TAKER/DISPATCHER/COURT CLERK
GAUTIER POLICE DEPT
01.2017 - 08.2018
No Degree - Pre-Nursing
Mississippi Gulf Coast Community College
High School Diploma -
Pascagoula High School
Similar Profiles
Greta LoyGreta Loy
Program Assistant for SDG&E at AppleOne Employment ServicesProgram Assistant for SDG&E at AppleOne Employment Services
Nicole LairdNicole Laird
Sr. Office Assistant (Temporary/County of Sonoma) at AppleOne Employment ServicesSr. Office Assistant (Temporary/County of Sonoma) at AppleOne Employment Services
Ashley FountainAshley Fountain
Customer Service Representative at AppleOne Employment ServicesCustomer Service Representative at AppleOne Employment Services