Juanita Emerly Morris
Clinical Admin Coordinator
Apopka,FL
Summary
Dynamic individual with hands-on experience in Admin Coordinator and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
19
19
years of professional experience
1
1
Language
Work History
Clinical Admin Coordinator
UnitedHealth Care Group-Optum
12.2024 - 11.2025
- Manage inbound and outbound telephone communication in a professional manner and according to productivity and quality standards.
- Process inbound and outbound data and communication (i.e., faxes, emails and electronic communication) according to productivity and quality standards.
- Enter, review and or verify member information in the nH Coordinate care management platform and communicate approved pertinent information with healthcare providers and / or naviHealth team as needed.
- Enter the required data into the naviHealth database accurately and in a timely manner.
- Complete administrative documentation for member records including but not limited to disenrollment, transitioning, creating authorization shells, attaching documents (i.e., medical records), and logging therapy information.
- Assist in a smooth coordination of members care between health providers and the health plan.
- Establish relationships and communicate, when appropriate, to providers, clients and / or naviHealth field / care management staff as defined by departmental policy and process.
- Triage inbound calls manage member inquiries / requests, and resolve or escalates to appropriate naviHealth or health plan personnel.
- Run and / or review reports to monitor assigned team duties are completed.
- Follow chain of command as appropriate when reporting issues or concerns.
- Attend naviHealth meetings as requested.
- Adhere to organizational, departmental, compliance and regulatory policies and procedures.
- Promote a positive attitude and work environment.
- Perform other duties and responsibilities as required, assigned, or requested.
Senior Customer Service Advocate
CVS Pharmacy (Aetna Insurance)
01.2024 - 05.2024
- This is a remote position. I was an advocate to members who had a health plan with Aetna.
- I would help them understand their plan by explaining what their plan covers and if they have a copay.
- Explain about their deductible and coinsurance if their plan had that.
- I would also let them know if they have met their deductible.
- I will also help them find out what medications are covered.
- I would also help with the claims they submitted by helping them understand what was paid and not.
- I would answer inbound calls and sometimes make outbound calls.
Customer Representative (Operating Funding Rep Level I)
Extend Health, LLC
10.2021 - 01.2023
- Provide exceptional phone and email customer support to customers and internal teams.
- Manage daily work queues in multiple systems including PEGA, JIRA and SSC.
- Update any personal information for the customer.
- Listen, access, and resolve client needs and questions concerning funding issues using consultative approach.
- Answer any general questions.
Support Clerk III
OCPS (Gateway School)
01.2020 - 05.2020
- Assist the Safety Coordinator in the Student Services program with data entries.
- Contact parents to make them aware of their student receiving a Discipline Referral.
- Organizing and filling Student records.
- Serve as 3rd back up for Registrar.
Registrar
OCPS (Orange County Viral School)
07.2019 - 01.2020
- Prepares registration packets, meets with parents and registers kindergarten and new students for Elementary School.
- Processes paperwork for student transfers from Elementary to Middle School within and outside the school district.
- Meets with parents and students to prepare paperwork to withdraw students from school.
- Inputs and updates student information into the computer to compile student records and current immunization records.
- Prepares and maintains an up-to-date cumulative folder for every student in the Middle and High School.
- Scheduled the course/classes to Student's schedule.
School Clerk
Ivey Lane Elementary School-OCPS
08.2018 - 06.2019
- Responds to internal and external customers in a timely, accurate, courteous and empathetic manner representing OCPS in a positive light.
- Assists with the assessment and coordination of various special academic programs; picks up students and organizes groups for testing.
- Assists teachers with daily attendance in special academic programs and regular classrooms.
- Send out Attendance letters to parents.
- Assists with the placement of new students into special academic programs; distributes copies of placement to homeroom and directing teacher.
- Assists directing teacher with taking of daily attendance for special programs.
- Prepares and assists teachers with daily activities including picking up supplies, making copies, and assisting with report card documentation.
- Checks with Registrar for entry and withdrawal updates.
- Assist Registrar with inputting new/returning students into SMS.
- Assist with putting student’s information in a cumulative folder.
- And assist with preparing paperwork for withdraw/transfer students.
- Answers the telephone; provides information and assistance; takes/relays messages to appropriate personnel.
- Assist the Health Assistant, with administrating medicine and student’s medical attention.
- Interact with students during lunch duty; helping them with lining up, staying quiet, and helping them in whatever they need.
Administrative Assistant I
Attorney General Office for Child Support Services
05.2015 - 12.2016
- Prep cases for all four Attorneys; estimated 60 charts a week.
- First I would print out JUHL (Judge Hearing List) Calendar for all the hearing dates for the week and print the Projected Calendar from the court. I would then reconcile them. Make sure that our calendar and the court’s calendar match up with the correct dates and time.
- Print all the screen prints from ATLAS and file them in the case record.
- I make sure that all the current information from ATLAS is in the case record and ready for the court hearing date for the Attorney’s.
- Once I have completed prepping all the cases for the Attorney’s, I will then file them back in alphabetical order by the hearing date.
- Sort daily mail/deliveries.
- I will assort all the letters that the Secretaries and Paralegal’s has sent out to the clients to get severed or to provide them information about their case by sizes.
- I will run all the letters through our postage machine by the correct size to stamp the correct dollar amount.
- Then I would collect all the stamped letters and take it to the mail pin and check The Attorney General Office mail box and collect any received mails.
- At the end of each hearing date the assigned Attorneys that are assigned to my team will enter their notes of what happened at the hearing and F codes. Once they are through the Attorney’s will then hand it to me. I will then enter any other data entry that need to enter onto ATLAS and log out the case, if the case needs to be log out. Some cases are continued or has a review hearing coming up. If it does, then I would enter the new hearing date in ATLAS.
- If the case is ready to be log out. I would log out the case from ATLAS, assort all the documents by codes and then scan the whole file onto a system called OnBase.
- Answer, screen and forward any incoming phone calls while providing basic information to the clients about their case, when needed.
- Log in new cases into ATLAS System.
- All new hearing cases I would input all the information into ATLAS. For example, the new hearing date and what kind of hearing it is.
- I would also go on AGAVE and print out the information that the court has scanned about the new case and make a new record for the case.
- Daily use of Microsoft Outlook to interact among the office or department.
- Translate in Spanish for my coworkers, to clients that don’t speak English.
- Train new employees.
- Tucson, Arizona
Clerk I
Maternal Child Care Clinic -U.S. Virgin Islands Department of Health
06.2006 - 03.2015
- Maintained record keeping of all charts and files according to confidentiality rules and regulations.
- I would file all of the patient’s records in alphabetical order.
- I would make copies of all the records requested by the patients or patient’s caregiver.
- I would file all the current lab results for all the patients.
- Served as first point of contact at Virgin Islands Department of Health Maternal Child Care Clinic.
- I would answer any of the patients/caregiver questions concerning their health to the best of my knowledge.
- If the patient/caregiver needs to speak to a health nurse about their concerns, I would then contact the nurse.
- Responsible for computerized patient scheduling, registration, insurance authorization and benefits information.
- I would also explain about the HPPA law. (That their information is confidential).
- Once the patients are done seeing the doctor I will provide them with a follow-up appointment. Then send them to the cashier to make a payment.
- If any patients need a new appointment to see a physician I would schedule the next available date.
- Maintained and fostered effective public relations with patients and the public.
- Utilized Sage Health Pro System to input patient information.
- I would input all the basic information about the patient, like name, birthdate, SS#, mailing address and residence and contact number.
- I would register about 15 patients each a day for two doctors.
- I would also make new records for new patients who have never been seen by the doctor. I would also make copies of proof of their identity and residence.
- Also, copies of their insurance cards.
Education
BA - Heath Administration
Ashford University
AA - Psychology
Ashworth College
Diploma - Business Certificate
St. Croix Central High School
St. Croix, US Virgin Islands 06-2004
Skills
Effective problem resolution
Skilled in Microsoft Office tools
Detail-oriented data entry
Proficient in task management
Collaborative teamwork
Service excellence
Informed decision-making
Effective task prioritization
Strong attention to detail
Effective strategic planning
Administrative operations
Appointment organization skills
Administrative management
Scheduling efficiency in healthcare
Insurance coverage assessment
Patient information processing
Strong written communication skills
Effective communication
Task coordination
Administrative management
Task scheduling
Communicating ideas effectively
Effective troubleshooting skills
Effective problem resolution
Self-driven initiative
Proficient in handling multiple tasks
Attentive listening
Developing leadership skills
Trustworthy execution
Timeline
Clinical Admin Coordinator
UnitedHealth Care Group-Optum
12.2024 - 11.2025
Senior Customer Service Advocate
CVS Pharmacy (Aetna Insurance)
01.2024 - 05.2024
Customer Representative (Operating Funding Rep Level I)
Extend Health, LLC
10.2021 - 01.2023
Support Clerk III
OCPS (Gateway School)
01.2020 - 05.2020
Registrar
OCPS (Orange County Viral School)
07.2019 - 01.2020
School Clerk
Ivey Lane Elementary School-OCPS
08.2018 - 06.2019
Administrative Assistant I
Attorney General Office for Child Support Services
05.2015 - 12.2016
Clerk I
Maternal Child Care Clinic -U.S. Virgin Islands Department of Health
06.2006 - 03.2015
BA - Heath Administration
Ashford University
AA - Psychology
Ashworth College
Diploma - Business Certificate
St. Croix Central High School