Dynamic professional with a versatile background in customer-facing roles. Recognized for exceptional teamwork and time management skills, contributing to high-quality service and operational success.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Thunderzone
Bartender
04.2025 - Current
Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Skilled at working independently and collaboratively in a team environment.
Ability to learn quickly and adapt to new situations.
Worked flexible hours across night, weekend, and holiday shifts.
General Manager
SUBWAY®Restaurants
07.2024 - 12.2025
Led daily operations to ensure compliance with health and safety standards.
Managed inventory levels, reducing waste through effective stock control procedures.
Trained and mentored staff on customer service best practices, enhancing overall guest experience.
Developed and implemented marketing strategies, increasing local store visibility and sales growth.
Restaurant Owner
Jerk Hut
06.2020 - 11.2023
Trained and mentored staff on best practices in food preparation and customer service techniques.
Oversaw daily restaurant operations, ensuring compliance with health regulations and safety standards.
Set employee schedules, delegated work, and monitored food quality and service performance.
Established marketing strategies that increased local brand awareness and attracted new customers.
Customer Service Representative
Zia Vacation Rentals
12.2018 - 09.2020
Promoted positive guest relations by providing Excellent Customer service.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Responsibilities included making reservations, manage guest accounts and complaints within the rentals.
Customer Service Representative
Academy Sports + Outdoors
12.2016 - 11.2018
Educated customers on promotions and loyalty programs to drive engagement and satisfaction.
Resolved customer complaints by providing effective solutions, enhancing overall service quality.
Customer Service Representative
Kroger
04.2015 - 11.2016
Assisted customers in locating products and resolving problems efficiently.
Processed transactions accurately using POS systems, ensuring a smooth checkout experience.
Maintained cleanliness and organization of merchandise displays to enhance customer shopping experience.