Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Juanitta Smith

Douglasville,GA

Summary

Dynamic professional with a versatile background in customer-facing roles. Recognized for exceptional teamwork and time management skills, contributing to high-quality service and operational success.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Thunderzone

Bartender
04.2025 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Ability to learn quickly and adapt to new situations.
  • Worked flexible hours across night, weekend, and holiday shifts.

General Manager

SUBWAY®Restaurants
07.2024 - 12.2025
  • Led daily operations to ensure compliance with health and safety standards.
  • Managed inventory levels, reducing waste through effective stock control procedures.
  • Trained and mentored staff on customer service best practices, enhancing overall guest experience.
  • Developed and implemented marketing strategies, increasing local store visibility and sales growth.

Restaurant Owner

Jerk Hut
06.2020 - 11.2023
  • Trained and mentored staff on best practices in food preparation and customer service techniques.
  • Oversaw daily restaurant operations, ensuring compliance with health regulations and safety standards.
  • Set employee schedules, delegated work, and monitored food quality and service performance.
  • Established marketing strategies that increased local brand awareness and attracted new customers.

Customer Service Representative

Zia Vacation Rentals
12.2018 - 09.2020
  • Promoted positive guest relations by providing Excellent Customer service.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Responsibilities included making reservations, manage guest accounts and complaints within the rentals.

Customer Service Representative

Academy Sports + Outdoors
12.2016 - 11.2018
  • Educated customers on promotions and loyalty programs to drive engagement and satisfaction.
  • Resolved customer complaints by providing effective solutions, enhancing overall service quality.

Customer Service Representative

Kroger
04.2015 - 11.2016
  • Assisted customers in locating products and resolving problems efficiently.
  • Processed transactions accurately using POS systems, ensuring a smooth checkout experience.
  • Maintained cleanliness and organization of merchandise displays to enhance customer shopping experience.

Education

High School Diploma -

Paulding County High School
Dallas, GA
05-2018

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Dependable and responsible
  • Multitasking
  • Excellent communication
  • Computer skills
  • Organizational skills

Certification

  • Licensed - Bartender
  • Licensed - Cosmetologist
  • ServSafe Certified

Timeline

Thunderzone

Bartender
04.2025 - Current

General Manager

SUBWAY®Restaurants
07.2024 - 12.2025

Restaurant Owner

Jerk Hut
06.2020 - 11.2023

Customer Service Representative

Zia Vacation Rentals
12.2018 - 09.2020

Customer Service Representative

Academy Sports + Outdoors
12.2016 - 11.2018

Customer Service Representative

Kroger
04.2015 - 11.2016

High School Diploma -

Paulding County High School
Juanitta Smith