Juan J. Romero J.
San Antonio,Texas
Summary
Enthusiastic, resilient, and driven, I bring a clear vision of making a positive impact and contributing to changing the world. With a strong foundation in sustainable architecture, my mission is to assist nations in developing environmentally friendly structures, using architecture as a symbol of hope. Proactivity, responsibility, and a commitment to excellence are key attributes that define me. I am always eager to learn and adapt to new challenges. I firmly believe that extraordinary achievements are not possible alone; teamwork is essential in reaching great heights.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Server
JW Marriott Resort & Spa
01.2023 - 01.2025
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Server
Olive Garden
01.2023 - 10.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Supervisor
Home Depot
01.2022 - 01.2023
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
Manager
McDonald's
01.2018 - 01.2020
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
Education
Associates Degree - Architecture
San Antonio College
San Antonio, TX01.2023
Bachelor of Science - Architecture
UTSA
San Antonio, TX01.2021
Diplom -
San Antonio, TX01.2020
Skills
- Photoshop
- Strong work ethic
- 3D Modeling
- Parametric Design
- Sustainability Analysis
- Rendering
- Guest engagement
- Exceptional customer service
Accomplishments
- State Qualifier, Texas Art Education Association, 02/20/19
- Captivating Orador, World Language Summit, 02/11/20
- Winner 'Best Meal', CANstruction 2022, 09/11/20
Certification
- ServSafe Food Handler Certification - National Restaurant Association.
- Autodesk Certified Professional (ACP)
- Alcohol Server Certification - Training for Intervention Procedures (TIPS).
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Server
Olive Garden
01.2023 - 10.2023
Server
JW Marriott Resort & Spa
01.2023 - 01.2025
Supervisor
Home Depot
01.2022 - 01.2023
Manager
McDonald's
01.2018 - 01.2020
Bachelor of Science - Architecture
UTSA
Diplom -
Associates Degree - Architecture
San Antonio College
Similar Profiles
Giorgio SchiffereggerGiorgio Schifferegger
DIRECTOR OF FOOD&BEVERAGE at JW MARRIOTT RESORT&SPA VENICEDIRECTOR OF FOOD&BEVERAGE at JW MARRIOTT RESORT&SPA VENICE
Elizabeth MalijanElizabeth Malijan
Restaurant Hostess at JW Marriott Resort & SpaRestaurant Hostess at JW Marriott Resort & Spa
Ryanrey TutaanRyanrey Tutaan
Stewarding Trainer at JW Marriott Resort & SpaStewarding Trainer at JW Marriott Resort & Spa