Juan J Salas Jr

• Process customer transactions at the register and verify payment details during busy branch periods.
• Support branch operations by balancing service needs, cash procedures, and daily workflow priorities.
• Coordinate daily assignments to keep front-line service and back-office tasks moving smoothly.
• Maintain organized records for branch activity, customer interactions, and routine operational updates.
• Use Microsoft office to organize reports, track branch activity, and prepare routine internal updates.
• Monitor branch readiness by checking supplies, service areas, and customer-facing workspaces at the start of each day.
• Maintain a professional branch environment by addressing customer concerns promptly and keeping service areas organized.

• Ensured a warm greeting to all customers at the register
• Provide exceptional customer service and ensuring customer satisfaction
• Train and coach the staff on customer service while motivating them to achieve expected performance
• Maintain communication with all departments and staff while providing the ability to multitask

• Upsold additional items based on customer interests and needs
• Maintained cleanliness of store environment including floors, windows, displays
• Maintained up-to-date knowledge of store merchandise and policies
• Assessed inventory levels and restocked items as needed to maintain attractive displays
• Developed creative visual displays to showcase products and attract customers

• Ensured a welcoming environment to all new and existing customers when stepping into the store
• Worked and trained assistant store managers to help store grow and thrive in numbers month to month
• Provided world class customer service to each and every customer to ensure a smooth experience
• Traveled and volunteered to help out at different locations around the Houston area and Dallas area
• Helped customers in store, answered phone calls
• Partnered with district, region and territory managers to provide store feedback to develop ways to help store growth
• Helped customers apply and obtain cash advance and title loans
• Ensured growth of store to average in $300k of monthly sales

With sales of $80 million annually my roles and responsibilities include:

• Team member responsible for maintaining one of four departments

that make up 25% of total store sales.

• One of two team members responsible for training and developing

new hires based off a monthly training program.

• Partnered with my direct leader to provide feedback and ideas to develop and improve trainings and routines.

• Answered questions thoroughly to customers, answered phone calls to customers asking about our merchandise
• Walked customers through the department finding them products which best suited their needs
• Helped with markdown and reorganizing many areas throughout the department making sure all items were easy to access and the floor was neat
• Expertise in all luggage to help customers get what fitted their lifestyle

• Maintained Account Receivable Checks and Invoices
• Logged miscellaneous transactions and journal entries for each month, updated projects
• Prepared reports summarizing project progress and results for management review.
• Displayed strong telephone etiquette, effectively handling difficult calls.