JUAN J. JARAMILLO

• Charged with staffing, performance management and reviews, coaching, and mentoring team of 8 employees
• Manage Cloud Productivity Applications and Migrations.
• Measured effectiveness of customer success by defining operational metrics, tracking systems and reporting to executive team.

• Monitor technology budget and expenditures for purpose of ensuring that allocations are accurate and expenses are within budget limits and that fiscal year’s practices and Department of Education policies are followed.
• Managed and support hardware, systems and network for 2700+ users throughout 6 locations
• Wrote grants and successfully procured funding for highly outdated district technology and infrastructure
• Managed multiple projects from inception to fruition while maintaining high return on investment (ROI) for technology expenditures.
• Implemented, created and tested disaster recovery and business continuity plans and maintained appropriate back-up system. (Veeam Backup & Replication)

• Managed systems and networks throughout train networks and buildings while working with off-the-shelf product and worked with the third party to personalize and bugfix in test environment before official rollout and line opening.
• Collaborated with vendors to identify best options for optimizing network performance.

• Provided support for 750+ users over 7 locations
• Performed troubleshooting and analysis of software/hardware/network issues (Project work)
• Managed projects which included installing and maintained 75 IPads and installed access points at each of 7 locations in order to execute this project
• Provided smooth corporate experience with 99% up time

• Analyzed department and job-related functionality requirements to align technology priorities with business needs.
• Transferred all of physical servers onto Virtual Machine and added backup redundancies.
• Oversee procurement process in adherence to allotted budget; provided 24/7 services while administering disaster recovery procedures
• Utilized comprehensive knowledge of necessary Government Protocols and adhere to them strictly to stay in compliance with strict state gaming regulations.

• Exemplify keen expertise in maintaining various casino operating systems such as Bally Technologies (SQL Server 2008), Micros Point of Sale System (SQL Server 2008), Western Money Kiosks
• Managed all Systems and hardware
• Oversee procurement process in adherence to allotted budget; provided 24/7 services while administering disaster recovery procedures
• Utilized comprehensive knowledge of Colorado Gaming Internal Control Minimum Procedures (ICMP) necessary for department
• VMware vSphere 5.5 implementation and support
• Citrix XenServer, Citrix XenDesktop supporting 30 desktop computers and SAN Server.

• Developed and implemented technical application support and information technology policies and procedures for the new casino.
• Managed projects for installation from cabling to servers and operating systems for new casino installation and functionality.
• Built and personally aligned and maintained surveillance system to gaming officer’s specifications and regulations.

• Developed and implemented technical application support and information technology policies and procedures that advanced investment needs, outcomes and performance measurements to balance continuous innovation and reliability.
• Identified opportunities for network optimization, redesign and development and troubleshot and resolved issues that plagued company for years and were told were irreparable user and application issues.

GPA: 3.85, Phi Theta Kappa Honors Society