JUAN JAVIER TORRES
Mission,TX
Summary
Dedicated security professional with extensive experience in monitoring premises and responding to incidents. Skilled in critical thinking and excellent communication, enhancing security protocols and fostering teamwork to promote safety for personnel and visitors.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Commissioned Security Officer
Primetime Protection Services
San Juan, TX
08.2025 - Current
- Monitored premises to ensure safety and security of personnel and property.
- Conducted regular patrols to identify and report suspicious activities or hazards.
- Responded promptly to incidents, providing first aid and alerting emergency services when necessary.
- Collaborated with team members to maintain a secure environment for visitors and staff.
- Assisted in implementing security protocols and procedures for various events.
- Documented daily activities, incidents, and observations in detailed reports.
- Utilized surveillance systems to monitor facility activity and enhance response times.
- Engaged with the public to provide assistance while maintaining a professional demeanor.
- Collaborated with law enforcement agencies to resolve criminal activities on the premises effectively.
- Assisted human resources in conducting background checks on prospective employees as part of the hiring process.
- Responded quickly to alarms or disturbances, taking appropriate actions to ensure the safety of all individuals involved.
- Assisted in the development of emergency response plans, ensuring a well-prepared team in crisis situations.
- Improved overall security awareness among staff through regular training sessions and presentations.
- Managed access control systems efficiently, granting appropriate levels of clearance to authorized personnel only.
- Provided exceptional customer service, addressing concerns and assisting with inquiries from staff and guests.
- Conducted thorough investigations into reported security breaches, leading to swift resolutions and minimized losses.
- Utilized excellent communication skills when liaising with local authorities during emergencies or ongoing investigations.
- Maintained high levels of vigilance while on patrol, identifying suspicious behavior promptly and taking appropriate action to address potential threats.
- Enhanced security measures by conducting regular patrols and monitoring CCTV systems.
- Ensured the safety of employees and visitors by enforcing compliance with company security policies and procedures.
- Supported event planning teams by coordinating effective security measures for large-scale functions onsite.
- Developed strong relationships with local businesses, fostering cooperation in maintaining a secure community environment.
- Provided support during evacuations or lockdowns, guiding staff and visitors towards designated safe zones calmly and efficiently.
- Performed detailed inspections of facilities regularly, identifying potential risks or vulnerabilities within the property.
- Delivered comprehensive incident reports to management, providing detailed accounts of security events and actions taken in response.
- Maintained detailed records of daily activities, incidents, and relevant information for management review.
- Reduced incidents of theft by implementing stringent access control protocols for building entry.
- Evaluated existing security infrastructure periodically, recommending improvements for enhanced protection where necessary.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Completed full building and grounds patrols to spot and investigate concerns.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Responded quickly to incidents and assessed active situations for security concerns.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Checked and verified photo identification prior to granting facility access.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Monitored CCTV cameras and alarm systems for security breaches.
- Examined doors, windows and gates to verify security.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Investigated suspicious activities and persons to maintain security of premises.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Wrote detailed reports of all security breaches and investigations.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
- Issued access cards to authorized personnel to monitor access points.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
- Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
- Conducted training sessions for new security personnel to facilitate compliance with security protocols.
Medical Assistant
Rio Grande Orthopedic Center
Harlingen, TX
05.2010 - 07.2025
- Assisted in patient intake, ensuring accurate medical histories and documentation.
- Managed appointment scheduling, optimizing clinic workflow and patient flow.
- Educated patients on treatment plans and medication adherence strategies.
- Conducted routine laboratory tests, maintaining accuracy in results reporting.
- Collaborated with healthcare team to develop patient-centered care plans.
- Trained new staff on clinical procedures and compliance protocols.
- Implemented process improvements that enhanced operational efficiency in the clinic.
- Oversaw inventory management, ensuring availability of medical supplies and equipment.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Collaborated with interdisciplinary healthcare teams to provide coordinated care.
- Empowered patients through education on self-management techniques for chronic conditions.
- Improved clinical workflow with introduction of electronic health records system.
- Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
- Enhanced patient care by meticulously recording vital signs and updating patient records.
- Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
- Increased efficiency in office by implementing digital filing system for patient records.
- Contributed to clean and safe clinic environment by adhering to sanitation protocols.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
- Collaborated with healthcare professionals to develop care plans tailored to individual patient needs.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Streamlined patient check-in process, reducing administrative burden for medical staff.
- Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
- Improved patient satisfaction, efficiently managing appointment schedules and reducing wait times.
- Implemented patient education program on preventative care, enhancing community health awareness.
- Contributed to reduction in patient readmission rates by providing thorough discharge instructions and follow-up care recommendations.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Enhanced team communication by organizing regular staff meetings and sharing updates on patient care protocols.
- Facilitated patient education on treatment plans and medications, improving understanding and compliance.
- Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Collected and documented patient medical information such as blood pressure and weight.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Taught patients about medications, procedures, and care plan instructions.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Oriented and trained new staff on proper procedures and policies.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Measured patient pulse oximetry.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Implemented care and efficiency improvements to support and enhance office operations.
- Measured patient spirometry.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
- Followed appropriate procedures to minimize patient's exposure to radiation.
Delivery Driver Supervisor
DHL Express
Harlingen, TX
05.1997 - 05.2010
- Supervised daily delivery operations, ensuring timely and accurate shipments.
- Trained and mentored new delivery drivers on safety protocols and best practices.
- Implemented process improvements that enhanced route efficiency and reduced delays.
- Coordinated with logistics team to optimize delivery schedules and resource allocation.
- Monitored driver performance, providing feedback to improve service quality and compliance.
- Developed training materials for staff to enhance operational knowledge and skills.
- Resolved delivery issues promptly, maintaining high customer satisfaction levels.
- Analyzed delivery data to identify trends, driving strategic decisions for operational enhancements.
- Monitored driver performance, providing constructive feedback for continuous improvement.
- Improved delivery efficiency by optimizing routes and schedules for drivers.
- Collaborated with management to develop strategies for reducing operational costs while maintaining high-quality service levels.
- Trained new delivery drivers on company policies, safety protocols, and customer service standards.
- Collaborated with sales representatives to ensure delivery priorities aligned with client expectations.
- Coordinated staff scheduling to ensure optimal coverage during high-demand periods while minimizing overtime expenses.
- Conducted regular performance evaluations for drivers, identifying areas for improvement or additional training as needed.
- Enhanced customer satisfaction by promptly addressing concerns and providing appropriate solutions.
- Maintained accurate records of vehicle maintenance logs, driver schedules, and delivery documentation.
- Assisted in the recruitment of new drivers by conducting interviews and evaluating driving skills.
- Ensured proper handling of sensitive materials during transport, adhering strictly to company guidelines.
- Streamlined communication between warehouse, drivers, and customers to ensure accurate and timely deliveries.
- Ensured compliance with all local, state, and federal regulations related to transportation and deliveries.
- Implemented vehicle inspection procedures to maintain a safe fleet of delivery vehicles at all times.
- Facilitated team meetings for open communication, problem-solving, and process improvements within the department.
- Increased departmental efficiency by implementing new technology tools related to tracking shipments and managing routes.
- Fostered a positive work environment by recognizing employee achievements and encouraging professional growth.
- Managed inventory control processes to prevent product shortages or backorders during peak seasons.
- Developed strong relationships with key clients by ensuring consistent quality of service in deliveries.
- Reduced fuel costs through effective route planning and vehicle maintenance strategies.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
- Verified accuracy of all deliveries against order forms.
- Expedited deliveries to meet customer deadlines and requirements.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Worked closely with personnel, customers, and contractors to resolve problems.
- Balanced schedule and customer demands against team capabilities and available resources to meet performance objectives.
- Maintained safe work environment and confirmed current compliance with OSHA and other governmental regulations.
- Motivated workers to exceptional performance through implementation of new strategies.
- Recommended measures to improve production methods, equipment performance and team operation and productivity.
- Oversaw preventive maintenance and scheduled repairs to maximize vehicle and equipment performance.
- Coordinated responses to emergencies by dispatching vehicles and bringing in additional personnel.
- Managed labor assignments and equipment allocations and met transportation, operations and production goals.
- Reviewed orders, production schedules, blueprints and shipping or receiving notices and assigned work sequences and material shipping dates and destinations.
- Mastered enterprise resource planning and logistics and supply chain software and maximized material movement rate.
Education
High School Diploma -
San Benito High School
San Benito, TX05-1990
Skills
- Situational awareness
- Physical fitness
- Vehicle inspection
- Incident documentation
- Crowd control
- Facility security
- Surveillance techniques
- Perimeter patrol
- Access control
- Security equipment operation
- Crime prevention
- Alarm systems monitoring
- Arrest procedures
- Traffic control
- Firearm handling
- Radio communication
- Contraband detection
- Patrol procedures
- Investigative skills
- Work ethic
- Punctuality
- Reliability
- Workplace safety
- Patrolling
- Verbal and written communication
- CCTV monitoring
- Security camera monitoring
- Security procedures
- Defensive driving
- Vehicle inspections
- Emergency awareness
- Keen observer
- English fluency
- Reporting skills
- Surveillance
- Event security
- Security operations experience
- Self-defense
- Conflict resolution
- Staff management
- Incident reporting
- Document preparation
- Complex Problem-solving
- Sensitive information handling
- Security protocols
- De-escalation techniques
- Physical stamina
- Perimeter security
- Threat assessment
- Personal security
- Alarm systems
- Legible report writing
- Patrol techniques
- ID verification
- [Language] fluency
- Dispatch
- Report preparation
- Firearms expertise
- Asset protection
- Security operations
- Grounds monitoring
- Parking enforcement
- Visitor management
- Premises surveillance
- Teamwork
- Teamwork and collaboration
- Customer service
- Team player
- Problem-solving
- Honest and dependable
- Time management
- Reliable and responsible
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Adaptable and flexible
- Excellent communication
- Critical thinking
Certification
- License Level II and Level III
- Level II and Level III Training
- Certified Commissioned Security Officer
- Licensed Commissioned Security Officer
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Commissioned Security Officer
Primetime Protection Services
08.2025 - Current
Medical Assistant
Rio Grande Orthopedic Center
05.2010 - 07.2025
Delivery Driver Supervisor
DHL Express
05.1997 - 05.2010
High School Diploma -
San Benito High School