Juan José Rodríguez Rocha
Austin,TX
Summary
I´m a professional with experience in supporting, designing and implementing fiber optic and microwave networks. Dedicated Customer Service Representative dedicated to providing quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with clients. Dedicated to identifying customer needs and delivering effective solutions to all problems. Oriented to through teamwork and meeting goals for the benefit of the company prioritizing the quality and established schedule. Good knowledge in DWDM, HFC, FTTH and Switches and routing protocols like BGP, OSPF, RRPP, etc. Able to adapt to any work environment.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Quality Control Supervisor
Discount Electronics
04.2022 - Current
- Trained workers in different departments in improved procedures designed to enhance quality and eliminate errors.
- Trained personnel in proper sampling techniques, raw materials testing protocols and finished product inspection and testing strategies.
- Supervised and directed quality control personnel through effective mentoring, coaching and work delegation.
- Collaborated cross-functionally with supervisors from departments such as Sales, Customer Service, and Online Orders to coordinate effective solutions to systemic problems, resulting in direct reductions in error and rework rates.
- Maintained testing equipment in good working order to effectively quality control production lines.
Senior, Field Systems Engineering Operations
Ciena Corporation
11.2019 - 10.2021
- High knowledge of optical networking equipment such as 6500, 6500 RLS, 6500T, Waveserver, WaveLogic, Coherent Optics and the MCP orchestrator
- Global Support Sales Engineers NA region.
- Perform solution design simulations and Link Engineering to validate the Networks Designs.
- RFP Support and various RFx derivable such as BOQ, product SOC, responses and Technical Solution Documents/Presentations.
- develop different solutions depending on the client's needs based on scalability, budget, dollar/bit ratio.
- Learn various technologies and solutions offered by Ciena to help sales engineers validate customer-required solutions and modifications.
- High compression of technologies based on DWDM, FTTx and structures such as: Metro Ethernet, Access, Core, Edge, etc.
Supervisor of Installation and Corporate Services
Telecentro S.A.
06.2018 - 10.2019
- Provide user support by diagnosing network and all requirements and areas to generate the most effective solutions
- Design the solutions (HFC or FTTH) and create a budget
- Survey, design and certification of HFC and FTTH networks
- Preparation of project's budget
- Supervision of contractors for the implementation of HFC and FTTH networks in facilities.
DWDM Transmission Engineer
Insieme Tecnologia SRL
11.2017 - 04.2018
- Installation, configuration and commissioning of Huawei´s DWDM Portfolio
- Installation and basic configuration of Huawei´s GPON equipment and Datacom equipment.
Transmission engineer
Huawei Technologies de Venezuela
05.2015 - 12.2016
- Testing and/or supervise the Commissioning of Equipment, systems and/subsystems
- Configuration of DWDM network elements (OTU, OLA, FOADM, ROADM) (ID, Gateway, IP Address, remote management, fiber installation and certification, among others)
- Putting in service the equipment, checking the wiring, conformity to drawings and schematics, and testing and filling up the associated test report
- Experience with Bit Error Rate and RFC2544 Tests and Fiber Optic Splicing
- Experience with OTDR, OSA, CD/PMD, Power Meter, VFL, among others (JDSU / VIAVI / EXFO).
Education
Engineer's Degree in Telecommunications -
Universidad Católica Andrés Bello
Caracas, Venezuela02.2015
Skills
- Network designs
- Project Planning
- Technical Diagram Generation
- Project Management
- Quality Control
- Technical Reporting
- Troubleshooting Skills
Accomplishments
- Fast delivery and Bravo awards on Ciena.
Languages
Spanish
English
Other
Microsoft Office - Microsoft Project, CRM, MySQL, MatLab, C++, Pathloss
Personal Information
Title: Telecommunication Engineer
Certification
- Optical Certificate Associate (OC-A) from Ciena.
- Carrier Ethernet Associate from Ciena.
outdoors Activities
I love walking outdoors, it helps me clear my mind, reflect, organize ideas and get away from screens.
Timeline
Quality Control Supervisor
Discount Electronics
04.2022 - Current
Senior, Field Systems Engineering Operations
Ciena Corporation
11.2019 - 10.2021
Supervisor of Installation and Corporate Services
Telecentro S.A.
06.2018 - 10.2019
DWDM Transmission Engineer
Insieme Tecnologia SRL
11.2017 - 04.2018
Transmission engineer
Huawei Technologies de Venezuela
05.2015 - 12.2016
Engineer's Degree in Telecommunications -
Universidad Católica Andrés Bello
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