Summary
Overview
Work History
Education
Skills
Timeline
Generic

Juan Luis Garcia

Montclair,CA

Summary

Dynamic Technical Support Representative at Advanced Finishing Products, adept at resolving complex customer issues, and enhancing satisfaction through effective communication and product knowledge. Leveraged problem resolution skills to identify improvements, ensuring top-notch service and fostering strong client relationships. Proficient in spray equipment and dedicated to continuous learning in evolving technologies.

Overview

17
17
years of professional experience

Work History

Advanced Finishing Products
Los Angeles, California
09.2019 - Current
  • Developed strong relationships with clients to understand their product needs.
  • Educated customers on product applications and best practices for use.
  • Gathered customer feedback to inform product improvements and innovations.
  • Resolved customer complaints in a timely manner.
  • Identified products and services that would be best fit for customer projects.
  • Pleasantly greeted customers providing exceptional assistance, and service and promoting lasting business relationships.

Technical Support Representative

Bio Specialty Coatings
Los Angeles, California
02.2013 - 09.2019
  • Resolved escalated customer service issues in a timely manner.
  • Assisted customer in understanding products, using technical demonstration.
  • Monitored customer feedback to ensure high levels of satisfaction.
  • Identified potential areas for improvement in existing products or services.

Batch Maker

Akzo Nobel Coatings
Ontario, California
01.2009 - 12.2010
  • Operated mixing equipment to produce high-quality paint batches.
  • Monitored batch processes to maintain consistency and quality standards.
  • Cleaned and maintained equipment to ensure optimal performance.
  • Documented batch production data for compliance and quality control.
  • Weighed out specified amounts of materials for each batch based on formulas and recipes.

Education

High School Diploma -

Lazaro Cardenas High School
Mexico
05-1994

Skills

  • Customer service
  • Technical support
  • Product knowledge
  • Communication skills
  • Sales strategies
  • Problem resolution
  • Client relationships
  • Spray equipment proficiency
  • Surface preparation techniques

Timeline

Advanced Finishing Products
09.2019 - Current

Technical Support Representative

Bio Specialty Coatings
02.2013 - 09.2019

Batch Maker

Akzo Nobel Coatings
01.2009 - 12.2010

High School Diploma -

Lazaro Cardenas High School

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