Juan Luis Perez
Holly Springs,United States
Summary
Accomplished individual skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.
Overview
9
9
years of professional experience
Work History
Insurance Denial Team Specialist
Dr. Roof Atlanta
Roswell, GA
07.2023 - Current
- Managed multiple projects simultaneously, ensuring timely completion and high-quality results.
- Established clear expectations for individual performance within the context of overall teamwork objectives.
- Spearheaded the successful negotiations of critical projects by closely monitoring progress of customers denial claims.
- Built trusting relationships with fellow colleagues across all levels of management, fostering open communication channels that contributed positively to team dynamics.
Assistant Store Manager
FedEx Office
03.2023 - 07.2023
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
Recreation Leader
City Of Sunrise - Leisure Services
05.2019 - 10.2022
- Developed positive and productive relationships with kids, parents and staff.
- Engaged participants in recreational activities and team-building exercises.
- Planned and evaluated recreation and athletic programs with recreation director to support community.
- Supervised groups of up to 10+ children under age 16 from arrival through departure at end of day.
Pro Shop Manager
Bridges At Springtree Golf Club
12.2016 - 05.2019
- Promoted positive customer experience through day-to-day supervision and management of Golf facility.
- Trained new employees on proper protocols and customer service standards.
- Guided team members to maintain high productivity and performance metrics.
- Handled all scheduling and cash handling processes in the facility.
Parts Sales Manager
AutoZone Inc.
06.2015 - 12.2016
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Trained team members in successful strategies to meet operational and sales targets.
- Developed and implemented new procedures for improving inventory control and reducing time required locating parts by modifying part numbers and locations.
Education
High School Diploma -
South Plantation High School
Plantation, FL05.2008
Skills
- Customer Service
- Staff Supervision
- Team motivation
- Records Maintenance
- Sales Expertise
- Workflow Optimization
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Insurance Denial Team Specialist
Dr. Roof Atlanta
07.2023 - Current
Assistant Store Manager
FedEx Office
03.2023 - 07.2023
Recreation Leader
City Of Sunrise - Leisure Services
05.2019 - 10.2022
Pro Shop Manager
Bridges At Springtree Golf Club
12.2016 - 05.2019
Parts Sales Manager
AutoZone Inc.
06.2015 - 12.2016
High School Diploma -
South Plantation High School