Summary
Overview
Work History
Education
Skills
Timeline
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Juanly Holguin

The Bronx,NY

Summary

Reliable professional in transportation, known for maintaining high productivity and efficiently completing tasks. Skilled in safe driving practices, customer service, and route planning. Excel at time management, problem-solving, and communication, ensuring smooth operation and passenger satisfaction.

Overview

8
8
years of professional experience

Work History

Uber Driver

Creative Eye
Bronx, NY
01.2021 - Current
  • Performed basic maintenance tasks such as checking fluid levels or tire pressure at the beginning of each shift.
  • Maintained contact with dispatch office to receive instructions and updates on routes, traffic conditions, and special requests.
  • Monitored traffic conditions to determine most efficient route.
  • Inspected tires, lights, brakes, gas level, oil level. prior to each trip.
  • Followed all applicable laws, safety regulations, and defensive driving practices while operating vehicles.
  • Collected fares according to established rates and ensured fare accuracy through use of meters and GPS systems.
  • Responded promptly to customer inquiries regarding transportation options and estimated travel time.

Dispatcher

Geraldo's Transportation
The Bronx, New York
06.2017 - 12.2020
  • Assigned drivers to appropriate routes based on customer needs.
  • Updated records of driver locations, delays, and cancellations.
  • Received and dispatched calls for emergency services.
  • Maintained logs of all incoming calls and assigned tasks.
  • Resolved customer complaints related to service issues or delays.
  • Managed a large volume of phone calls while ensuring accuracy in data entry.
  • Verified driver credentials prior to assigning them a route or task.
  • Organized paperwork associated with deliveries including manifests, bills of lading, packing slips.
  • Prepared weekly performance reviews for drivers based on their adherence to company standards.

Crew Member

McDonalds
Bronx, NY
12.2017 - 08.2018
  • Enhanced customer experience by sharing information about menu options, ingredient composition and nutritional content.
  • Carried boxes that weighed 30-90 lbs.
  • Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
  • Resolved customer complaints in a professional manner.
  • Processed takeout orders quickly to ensure timely delivery of meals.

Education

GED -

Bronx Community College of The City University of New York
The Bronx, NY

Skills

  • Fluent English and Spanish speaker
  • Customer and service-oriented
  • Cooperative team member
  • Outstanding interpersonal skills
  • Pos proficient
  • Quick learner with great work ethic
  • Capable of lifting 90lbs
  • Flexible schedule with reliable transportation
  • Wheelchair assistance
  • Customer Service
  • Punctuality
  • Customer Engagement
  • Valid Driver's License

Timeline

Uber Driver

Creative Eye
01.2021 - Current

Crew Member

McDonalds
12.2017 - 08.2018

Dispatcher

Geraldo's Transportation
06.2017 - 12.2020

GED -

Bronx Community College of The City University of New York

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Juanly Holguin