Juan M. Ovalle

Detective - Street crime level investigations 2023 to currently. Responsibilities include:

• Solved complex cases by utilizing advanced investigative techniques and collaborating with fellow detectives.
• Interviewed suspects and witnesses using skilled interrogation techniques for gathering crucial information related to investigations.
• Managed surveillance operations effectively, contributing towards timely apprehension of offenders before further crimes were committed.
• Prioritized multiple active cases efficiently by continually reassessing urgency levels based on emerging factors such as public safety concerns or new leads.
• Obtained and served search warrants related to ongoing cases.
• Increased case resolution rate through diligent evidence collection, analysis, and interpretation.
• Take offenders to jail when the statute allows and probable causes of a criminal act exist.
• Wrote detailed reports outlining case findings for internal files and legal purposes.

Patrol Officer from 2019 to 2023. Responsibilities included:

• Respond to 911 calls for service from the public to solve citizen issues and find solutions.
• Conduct preliminary investigations, gather evidence, and write detailed reports.
• Communicate with victims and witnesses of crimes and add their statements in written reports.
• Immediate response to burglary alarms and panic alarms.
• Patrol assigned beat sector to deter criminal activity.
• Investigate vehicle collisions and write accident reports.
• Investigate intoxicated-related offenses to enforce laws and regulations.
• Enforce transportation code laws and issue citations when necessary.
• Provide scene security at significant events to protect life and property.
• Take offenders to jail when the statute allows and probable causes of a criminal act exist.
• Conduct foot patrols to increase community visibility.
• Testify in court when necessary.
• Build rapport with community members to enhance relations and bonds.
• Assisted Fire Department when required.

Additional information:

• SWAT Crisis/Hostage Negotiator from 2021 - 2023.
• Honor Guard member from 2021 - 2023.
• Received the Mothers Against Drunk Driving (MADD) award in 2021.

• Provided care, custody, and control of 250 plus inmates housed in a maximum security floor unit.
• Incident report writing and record keeping.
• Led activities of trusty inmate crews working on maintenance operations to ensure the jail was up to standard.
• Managed door access and security cameras to ensure the safety and security of the facility, personnel, and inmates.
• Escorted individuals to and from their cells, court, hospitals, and medical appointments to prevent escape or harm.
• Performed emergency life safety drills and fire drills.
• Conducted routine & emergency head counts and property searches to locate contraband.
• Issued cleaning supplies, hygiene items, laundry, and other necessities.
• Physically restrained combative individuals when disturbances required physical intervention.

• Greeted customers entering service drive to establish what they needed.
• Assisted customers with questions about products, services, and other company information.
• Completed vehicle intake paperwork.
• Trained and supported newly hired service representatives.
• Earned management confidence by serving as evening key holder, responsibly closing service drive.
• Provided superior customer experience to develop loyal clientele.
• Complaint handling & dispute resolution.
• Data entry & appointment Management.
• Received numerous positive reviews from customers and co-workers for excellent customer service.
• Effectively learned to manage over 75 customers per day.