JUAN MANUEL AMPUERO FLORES
Delray Beach,FL
Summary
Proven leader with extensive experience at DESIGNERS S.A.C, adept in customer relations and problem-solving. Excelled in multitasking and organization, boosting store efficiency. Skilled in POS systems, ensuring accurate transactions. Demonstrated ability to enhance customer satisfaction and team performance, contributing significantly to operational success.
Overview
11
11
years of professional experience
Work History
Store Manager
DESIGNERS S.A.C
11.2014 - 10.2016
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Rotated merchandise and displays to feature new products and promotions.
Clothes Seller
GRUPO YES S.A.C
02.2011 - 04.2013
- Collaborated with team members to achieve monthly sales targets, contributing to overall store success.
- Increased customer satisfaction by providing personalized fashion advice and recommendations.
- Managed cash register transactions accurately while adhering to company security procedures.
- Preserved outlook of store by dusting, styling mannequin designs, cleaning and restocking merchandise.
- Opened and closed cash registers by counting money, separating charge slips, balancing cash drawers and making deposits.
Lift Operator
Killington Ski Resort
12.2005 - 03.2006
- Learned and enforced lift rules, policies and procedures.
- Ensured efficient lift operations by coordinating with other team members and maintaining clear communication.
- Performed pre-operation inspections and post-operation shutdown procedures.
- Provided excellent customer service, answering questions about mountain trails, directions, and resort facilities as needed.
- Maintained lift mazes, ramps and signs.
- Alerted mountain staff of any serious problems on lift.
Education
No Degree - Business Administration
UNIVERSIDAD SAN IGNACIO DE LOYOLA
LIMA PERUNo Degree - FACULTAD CIENCIAS DE LA COMUNICACION
UNIVERSIDAD SAN IGNACIO DE LOYOLA
LIMA PERUNo Degree - CIENCIAS DE LA COMUNICACION
UNIVERSIDAD DE CIENCIAS APLICADAS
LIMA PERUSkills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- POS Systems
basketball
I PLAYED BASKETBALL SINCE I WAS 9 Y/O IN SCHOOL , UNIVERSITY AND ALSO IN A CLUB "UNIVERSITARIO DE DEPORTES " IN MY COUNTRY PERU
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Store Manager
DESIGNERS S.A.C
11.2014 - 10.2016
Clothes Seller
GRUPO YES S.A.C
02.2011 - 04.2013
Lift Operator
Killington Ski Resort
12.2005 - 03.2006
No Degree - Business Administration
UNIVERSIDAD SAN IGNACIO DE LOYOLA
No Degree - FACULTAD CIENCIAS DE LA COMUNICACION
UNIVERSIDAD SAN IGNACIO DE LOYOLA
No Degree - CIENCIAS DE LA COMUNICACION
UNIVERSIDAD DE CIENCIAS APLICADAS