Juan Mateo Pastrana Sanchez
Las Vegas,NV
Summary
Seasoned server with a proven track record at Sabores De Mexico, adept in guest service and fluent in Spanish and English. Excelled in enhancing customer satisfaction and streamlining service prioritization. Demonstrated strong problem-solving abilities and maintained high sanitation standards, significantly improving dining experiences. Trained new staff, emphasizing food and beverage pairings and efficient order management.
Overview
4
4
years of professional experience
Work History
Sabores De Mexico
Server Jobs
Las Vegas, NV
08.2024 - 01.2025
- Responded to ad hoc cleaning duties at end of shift.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Conducted daily side work duties such as polishing glassware and restocking condiments.
- Checked back with guests periodically to ensure satisfaction with food and service.
- Communicated effectively with kitchen staff regarding order status updates.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Trained new employees to perform duties.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
La Mojarra Loca
Server Jobs
Las Vegas, NV
01.2023 - 07.2024
- Assisted with customer requests and answered questions to improve satisfaction.
- Identified needs of customers promptly and efficiently.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Took orders for food and beverages, accurately recorded them, and relayed to kitchen staff.
- Received payment from customers and returned correct change when necessary.
- Set up tables in between patrons to reduce wait times.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Trained new employees on restaurant procedures and plating techniques.
Mi Lindo Michoacan ´La Loma´
Foodrunners
Las Vegas, NV
01.2021 - 12.2022
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Identified needs of customers promptly and efficiently.
- Organizers handle large parties, reservations, and special requests efficiently and accurately.
- Resolves complaints quickly and efficiently while keeping the customers' best interests in mind.
- Maintains high levels of food and safety standards at all times.
Education
GED -
Sierra Vista Hig School
8100 W Robindale Dr05-2021
Skills
- Fluent in Spanish and English
- Daily specials memorization
- Dining area maintenance
- Food and beverage pairings
- Table management
- Food inspection
- Service prioritization
- Sanitation compliance
- Guest seating management
- Order taking
- Guest service
- Customer service
- Customer satisfaction
Languages
Spanish
Native/ Bilingual
English
Full Professional
Timeline
Sabores De Mexico
Server Jobs
08.2024 - 01.2025
La Mojarra Loca
Server Jobs
01.2023 - 07.2024
Mi Lindo Michoacan ´La Loma´
Foodrunners
01.2021 - 12.2022
GED -
Sierra Vista Hig School
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