Work Preference
Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Juanna Holloway
Open To Work

Juanna Holloway

Germantown,USA

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Administrative Sales AssistantBilingual Administrative Assistant, AP & ARBilingual Member Services RepresentativeBilingual Administrative Assistant, AP & ARBenefit Care Advocate

Work Type

Full TimePart TimeContract WorkConsulting

Location Preference

On-SiteRemoteHybrid
Location: Germantown, USAGaithersburg, MDFrederick, MDRockville, MDDamascus, MD
Open to relocation: No

Salary Range

$25/hr - $40/hr

Important To Me

Work-life balanceCareer advancementFlexible work hoursPersonal development programsWork from home option401k matchStock Options / Equity / Profit Sharing4-day work weekPaid time offPaid sick leaveHealthcare benefitsCompany CultureTeam Building / Company Retreats

Summary

Organized and detail-oriented professional with over 20 years of experience, and a bilingual administrative professional with experience in accounts payable and receivable, credit and collections, payroll, recruitment, and administrative support. Skilled in maintaining vendor relationships and ensuring data entry precision. Proven ability to adapt quickly and learn new processes, contributing effectively to team objectives. Strong work ethic, complemented by excellent communication skills.

Overview

16
16
years of professional experience

Work History

Administrative Sales Assistant

Capital Electro-Circuits
Gaithersburg, MD
04.2022 - 04.2024
  • Responsibilities consisted of placing purchase orders of fabrication machine parts, office supplies and chemicals.
  • Received and process price requests.
  • Verified part numbers and revision level, entered orders in master log and FoxPro sales order system.
  • Reviewed purchase orders for contract variations, and scheduled delivery dates.
  • In QuickBooks paid monthly invoices, printed checks, prepared price quote letters, packing slips, purchase orders, invoices, sales orders.
  • Prepared end of month reports for open invoices, collections, and check ledgers.
  • Maintained close relationship with established customers and vendors.

Bilingual Administrative Assistant, AP & AR

ACC Mortgage
Rockville, MD
12.2019 - 04.2022
  • Processed and reviewed vendor invoices.
  • Paid all invoices.
  • Posted mortgage payments to appropriate loan accounts using The Mortgage Office and QuickBooks.
  • Assisted in translations for Spanish speaking customers.
  • Paid real estate taxes to various US States for customers.
  • Performed general office duties such as answering phones, inter-office correspondence and incoming emails.
  • Performed AP and AR functions using QuickBooks.
  • Answered phone calls in Spanish to assist customers various needs.

Bilingual Member Services Representative

Skypoint FCU
Germantown, MD
04.2019 - 12.2019
  • Opened new member accounts, provided information to new and prospective members and cross-sold products and services.
  • Completed forms for opening and closing all types of accounts, including shares, share drafts, money markets and IRA.
  • Processed loan applications, ATM cards replacements, direct deposits, monetary withdrawals and deposits.
  • Managed all drive thru transactions.
  • Performed end-of-day cash registers and bank safe close outs.

Bilingual Administrative Assistant, AP & AR

Athena Consulting
Rockville, MD
05.2018 - 04.2019
  • Organized, maintained electronic and paper files of grants documents and resources.
  • Recorded receipts of grantee reports and assisted with data entry, coding and produced grant activity reports, payout reports, generated grants documents, mailed grant agreements and grant checks.
  • Received and electronically filed hazmat payments from vendors, hospitals, schools and mechanics in Montgomery County.
  • Assisted Montgomery County Government Offices of Emergency Management and Homeland Security, Child and Adolescent School and Community Based Services Linkages to Learning and Montgomery County Human Resources.
  • Assisted in planning and organizing events, acquiring food and refreshments, tracking RSVPs and distributing leaning materials.

Benefit Care Advocate

United Healthcare
Frederick, MD
05.2015 - 04.2018
  • Responded and resolved customer service inquiries and issues identifying benefits, eligibility and claims, financial responsibilities, spending accounts and correspondence.
  • Helped guide and educate customers on fundamentals and benefits of consumer-driven health care to include managing medication and medical equipment.
  • Intervened with doctor’s office on behalf of customer to assist with scheduling, billing disputes, pre-authorization assistance and initiating transplant support teams.

Escheats Compliance Coordinator

First Title and Escrow
Rockville, MD
02.2012 - 09.2015
  • Managed the due diligence process of escheatable outstanding checks.
  • Coordinated with various disbursement departments to investigate outstanding checks.
  • Reviewed invoices for compliance to billing guidelines, calculated and adjusted payments as necessary.
  • Responsible for managing all due diligence letters.
  • Completed all abandoned property filings by state and property type.
  • Issued checks, ACH payments for unclaimed property and commission payments.
  • Handled various clerical duties: scanned, filed, organized and maintained all paperwork connected with accounts payables.

Blood Drive Supervisor

American Red Cross
Greater Chesapeake and Potomac Region, MD
02.2011 - 02.2012
  • Responsible for ensuring efficient and effective supervision of blood collections at mobile sites.
  • Supervised a team of 10 -20 phlebotomists’ staff.
  • Directed supervision of all whole blood, apheresis and special collections.
  • Identified and resolved issues related to blood collections, donor suitability, donor care, public relations, supplies and equipment.
  • Prepared monthly and quarterly work performance evaluations for assigned staff in accordance with Red Cross Compliance and SOP’s.
  • Evaluated, coached and counseled assigned staff.
  • Ensured compliance with state and federal regulation, National Red Cross Blood Services Directives, and American Association of Blood Banking.

Collections, AP & AR Coordinator

Kaiser Permanente
Rockville, MD
06.2008 - 01.2011
  • Managed accounts receivable, including invoicing, collections, and reconciliations.
  • Processed accounts receivable transactions for timely financial reporting.
  • Generated regular aging reports for senior management review.
  • Reviewed customer contracts to ensure compliance with payment terms.
  • Communicated with clients regarding payment statuses and inquiries professionally.
  • Investigated and resolved billing discrepancies promptly.
  • Reviewed and reconciled account statements to ensure data accuracy.
  • Supported audits by providing necessary documentation and account summaries.

Education

Bachelor of Science - Juvenile Justice & Criminology

Southern New Hampshire University
Manchester, NH
12-2019

Certificate of Technical Studies - Phlebotomy

Montgomery College
Takoma Park, MD
01.2010

Diploma - Medical Supply Logistics

US Army Academy of Health Sciences
San Antonio, TX
11-1992

Skills

  • Microsoft Office
  • QuickBooks proficiency
  • Spanish fluency
  • Customer relationship management
  • Accounts payable and receivable
  • Invoice reconciliation

Languages

Spanish
Native/ Bilingual

Timeline

Administrative Sales Assistant

Capital Electro-Circuits
04.2022 - 04.2024

Bilingual Administrative Assistant, AP & AR

ACC Mortgage
12.2019 - 04.2022

Bilingual Member Services Representative

Skypoint FCU
04.2019 - 12.2019

Bilingual Administrative Assistant, AP & AR

Athena Consulting
05.2018 - 04.2019

Benefit Care Advocate

United Healthcare
05.2015 - 04.2018

Escheats Compliance Coordinator

First Title and Escrow
02.2012 - 09.2015

Blood Drive Supervisor

American Red Cross
02.2011 - 02.2012

Collections, AP & AR Coordinator

Kaiser Permanente
06.2008 - 01.2011

Bachelor of Science - Juvenile Justice & Criminology

Southern New Hampshire University

Certificate of Technical Studies - Phlebotomy

Montgomery College

Diploma - Medical Supply Logistics

US Army Academy of Health Sciences

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Juanna Holloway