Tori Garcia
Corpus Christi,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
Mothers Day Out
Church
Corpus Christi, TX
- Managed classroom behavior with positive reinforcement techniques, promoting a respectful environment.
- Provided excellent care for diverse groups of children, catering to individual needs and cultural backgrounds.
- Strengthened parent partnerships through effective communication about their child''s progress and daily activities.
- Promoted language development through storytelling, songs, and engaging conversations.
- Aided in the preparation of healthy meals and snacks, adhering to specific dietary requirements when necessary.
- Supported children''s emotional well-being by creating a nurturing and inclusive atmosphere.
- Implemented creative learning opportunities for hands-on exploration to foster cognitive development.
- Enhanced children's social skills by organizing group activities and encouraging teamwork.
- Provided emotional support and guidance to children during difficult times.
- Assisted in potty training and other daily hygiene activities to support child development.
- Monitored children's activities to verify safety and wellbeing.
- Instructed children in crafts and other activities to promote gross and fine motor skills.
- Implemented daily routines and activities to stimulate and engage children.
Stay At Home Mom
N/A
Corpus Christi, TX
06.2018 - Current
Store Manager of Operations
Sprint
Corpus Christi, TX
10.2014 - 06.2018
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
Assistant Store Manager
RadioShack
Corpus Christi, TX
08.2011 - 10.2014
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
Cashier Team Lead
Cavender's Boot City
Corpus Christi, TX
08.2009 - 08.2011
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Developed strong relationships with repeat customers through friendly service interactions.
- Helped customers complete purchases, locate items, and join reward programs.
Education
High School Diploma -
H.O.S.T (Homeschoolers of South Texas)
Corpus Christi, TX05.2010
Skills
- Strong Work Ethic
- Respectfulness
- Flexibility
- Decision Making
- Computer Skills
- Problem-Solving
- Planning and coordination
- Customer service
- Critical thinking
- Conflict resolution
- Active listening
- Self-Motivated
- Attention to detail
- Written communication
- Teamwork and collaboration
- Organization and time management
Timeline
Stay At Home Mom
N/A
06.2018 - Current
Store Manager of Operations
Sprint
10.2014 - 06.2018
Assistant Store Manager
RadioShack
08.2011 - 10.2014
Cashier Team Lead
Cavender's Boot City
08.2009 - 08.2011
Mothers Day Out
Church
High School Diploma -
H.O.S.T (Homeschoolers of South Texas)