Juan Pablo Damasco
South Gate,CA
Summary
Dynamic Service Desk Supervisor at The Home Depot Inc, adept at enhancing customer satisfaction through effective incident management and problem-solving. Proven ability to train and mentor teams, ensuring high service levels and operational efficiency. Skilled in ticketing systems and maintaining a positive work environment, consistently achieving company goals.
Overview
12
12
years of professional experience
Work History
Sales Associate
Contractor Warehouse Supply
Long Beach, CA
02.2024 - 05.2025
- Assisted customers with product selection and inquiries to enhance overall satisfaction.
- Processed sales transactions efficiently using point-of-sale systems.
- Maintained accurate inventory levels through regular stock audits and standards.
- Sales goal .
- Special orders .
Service Desk Supervisor
The Home Depot Inc
Paramount
02.2015 - 05.2023
Customer satisfaction
Curbside pick up
Online orders
Returns
Anything related to customer service .
Disciplinary action required for associates not reaching company policy.
Managing lunches and breaks.
Maintaining a good score for the company as well as sales .
Cashier
Chick-fil-A
Lakewood, CA
01.2013 - 01.2015
- Processed customer transactions efficiently, ensuring accuracy in cash handling and payment processing.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of the front counter and dining area to enhance customer experience.
- Greeted customers entering store and responded promptly to customer needs.
- Restocked and organized merchandise in front lanes.
Education
High School Diploma -
Paramount High School
Paramount, CA06.2015
Skills
- Ticketing system proficiency
- Escalation handling
- Stress tolerance
- Service level management
- Incident management
- Customer service
- Problem-solving skills
- Time management
- Listening skills
- Hospitality services
- Credit and cash payments
- Cash handling
- Guest services
- Training and mentoring
- Microsoft office
- Front desk management
- Office management
- File management
- Mail and packages
- Teamwork
- Multitasking
Languages
Spanish
Native or Bilingual
Timeline
Sales Associate
Contractor Warehouse Supply
02.2024 - 05.2025
Service Desk Supervisor
The Home Depot Inc
02.2015 - 05.2023
Cashier
Chick-fil-A
01.2013 - 01.2015
High School Diploma -
Paramount High School