Juan Pablo Valenzuela
Miami,FL
Summary
Professional hospitality and retail worker with proven track record at Four Seasons Hotels and Resorts and Target, as a Bellman and in guest services and logistical support respectively. Strong focus on team collaboration, ensuring seamless operations, and adapting to changing needs. Skilled in communication, problem-solving, and providing exceptional customer service. Reliable and prepared to contribute positively to every guest's experience.
Overview
6
6
years of professional experience
Work History
Bell Attendant
Four Seasons Hotels and Resorts
Miami
07.2024 - 08.2025
- Collaborated with front desk staff to ensure seamless communication regarding guest needs and preferences.
- Supported event set-up and tear-down efforts as needed, contributing to successful functions held at the hotel.
- Facilitated smooth transportation arrangements for guests, including hailing taxis and arranging shuttle services.
- Enhanced guest experience by promptly greeting and assisting with luggage upon arrival and departure.
- Enhanced teamwork among staff members through consistent collaboration on delivery schedules and clear communication about special requests from guests.
- Streamlined check-in and check-out processes by efficiently handling luggage storage and retrieval tasks.
- Maintained a welcoming atmosphere in the hotel lobby, offering assistance and information to guests.
- Transferred luggage, bags, and other items from vehicles and main lobby to and from guest rooms with wheeled cart.
- Improved overall guest satisfaction by providing personalized recommendations for local attractions, dining options, and events.
- Delivered messages, packages, and mail to guest rooms in a timely manner, ensuring prompt communication for guests.
- Provided exceptional customer service, addressing guest inquiries, concerns, and requests professionally.
- Assisted in maintaining the cleanliness of the hotel entrance, ensuring a positive first impression for guests.
- Showcased adaptability within fast-paced environment with constant prioritization of tasks according customer needs and urgency levels.
Guest Service Associate
Target
Miami, FL
06.2022 - 12.2022
- Resolved customer complaints diplomatically, resulting in enhanced guest relations and return visits.
- Created lasting relationships with loyal customers by anticipating their needs, leading to increased return visits.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Enhanced guest satisfaction by addressing inquiries and resolving issues promptly.
- Welcomed and acknowledged guests with smile, eye contact, and friendly verbal greeting using guest's name, boosting overall guest satisfaction scores
- Handled phone inquiries professionally, contributing to increased bookings and repeat customers.
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Handled customer complaints to satisfy and retain guests.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Proper refund and replacement processing through a full verification of the receipts and checking for the fulfillment of all the requirements considered.
Cashier
Target
Miami, FL
06.2022 - 12.2022
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Addressed customer needs and made product recommendations to increase sales.
- Handled cash with high accuracy and took care to check bills for fraud.
Guest Advocate
Target
Miami, FL
06.2022 - 12.2022
- Handled returns and exchanges professionally, maintaining positive relationships with guests while adhering to company policies.
- Increased guest satisfaction by engaging in friendly conversations and offering personalized recommendations.
Store Front Staff Member
Target
Miami, FL
06.2022 - 12.2022
Assistant Football Coach
Soccer Academy
Colombia
08.2021 - 05.2022
- Managed equipment inventory and maintenance, providing a safe environment for players during practice and games.
- Improved player skills through personalized training sessions tailored to individual needs.
- Monitored student-athlete academic progress, providing support when needed to maintain eligibility.
- Fostered positive relationships with athletes, promoting teamwork and good sportsmanship.
- Enforced team rules fairly to eliminate unsafe practices and unauthorized behaviors.
- Facilitated communication between coaching staff members, fostering collaboration in decision-making processes.
- Maintained positive community and parent relations to build strong athletic support networks.
- Promoted a culture of respect within the team by modeling professional behavior both on and off the field.
- Monitored students' academic progress and coordinated extra resources for any struggling with classes.
- Served as an intermediary between parents and coaching staff, addressing concerns or issues as they arose.
- Promoted stretching, mobility work, and proper form to help athletes safely build strength.
Tutor
My Friends And Girlfriend
Miami, FL
01.2021 - Current
- Supported students with helpful study habits and exam strategies.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Provided homework assistance using specific curriculum and materials.
- Provided one-on-one tutoring sessions, tailoring instruction to meet the specific needs of each student while promoting independent learning skills.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Increased student comprehension by utilizing personalized teaching methods and adapting to individual learning styles.
- Developed student confidence through positive reinforcement strategies.
- Provided constructive feedback on assignments, helping students improve their writing and problem-solving skills.
- Promoted critical thinking skills through engaging activities and consistent reinforcement of complex concepts.
- Implemented creative instructional techniques to address the unique challenges faced by students with learning differences.
- Used flashcards and other techniques to test and improve memory through practiced information retrieval.
- Taught students remotely using online video chat platform and other delivery channels.
Education
BBA - Business Management of Information Systems
Florida Atlantic University
Boca Raton, FL05-2029
High School Diploma -
Miami Virtual School
Miami, FL12.2024
Skills
- Creative Thinking
- Problem-solving skills
- Collaboration and Teamwork
- Adaptable nature
- Growth Mindset
- Research and analysis
- Patience and empathy
- Hotel operations
- Verbal and written communication
- Attention to Detail
- Fluent English and fluent Spanish Intermediate French
- Exceptional customer service
Soccer
I love and enjoy sports, specially soccer, I am a big fan and I love playing soccer at anytime.
Additional Information
I am a empathic and motivated person. I always try my best for completing tasks and I learn from mistakes, I never give up.
Timeline
Bell Attendant
Four Seasons Hotels and Resorts
07.2024 - 08.2025
Guest Service Associate
Target
06.2022 - 12.2022
Cashier
Target
06.2022 - 12.2022
Guest Advocate
Target
06.2022 - 12.2022
Store Front Staff Member
Target
06.2022 - 12.2022
Assistant Football Coach
Soccer Academy
08.2021 - 05.2022
Tutor
My Friends And Girlfriend
01.2021 - Current
BBA - Business Management of Information Systems
Florida Atlantic University
High School Diploma -
Miami Virtual School