Juan (Rocko) Hernandez

• Prepared customer orders in a timely fashion
• Prepared orders for shipment by picking, packing, and labeling merchandise.
• Worked safely around moving machinery.
• Collaborated with team members to achieve daily targets and complete tasks efficiently.
• Assembled orders and packed items for shipment, conveying orders to shipping personnel

• Just Energy (Campaign-Based Sales Role)
• Managed and led a team of 3–5 sales representatives, providing daily guidance, coaching, and performance support
• Conducted face-to-face sales and marketing for energy plans, consistently engaging new customers and closing deals.
• Handled customer concerns and complaints with professionalism, resolving issues while maintaining brand trust
• Demonstrated strong objection handling and rebuttal skills to overcome customer hesitations and increase conversions
• Assisted in daily office operations, contributing to team organization, scheduling, and overall efficiency
• Trained and mentored new team members on sales techniques, communication strategies, and product knowledge
• Maintained a high-energy, goal-driven environment focused on hitting individual and team targets
• Scheduled employees Shifts, and ran team meetings to make sure employees hit there sales quotas

Server roles:

• passing appetizers to guests
• bussing glassware and silverware
• Assisted in event setup and teardown, ensuring a smooth transition between functions.
• Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
• Provided friendly, courteous service to create memorable moments for guests.
• Demonstrated flexibility in adapting to last-minute changes in menu items, guest count, or event timeline to maintain a high level of service quality.
• Maintained a clean and organized work environment, ensuring compliance with health and safety regulations.
• Collaborated with kitchen staff to ensure accurate and timely delivery of menu items.
• Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
• Refilled beverage glasses, cleared and reset tables, and stocked service areas.
• Supervised set up of banquet food stations and coordinated service to multiple dining areas.
• BOH roles:
• Meal prep for wedding dinner service in a fast paced environment
• Handling food in a sanatory manner
• Worked well in a team setting, providing support and guidance.
• Proven ability to learn quickly and adapt to new situations.
• Creating Appetizers

• Creating different Drink Specialties
• wiping counters, washing dishes, sweeping,mopping, brewing a variety of teas, etc
• taking care of customers, and if any customer has a complaint
• Keeping employees on task and making sure others are working efficiently and completing all necessary tasks
• counting the register for closing and opening
• Maintained a clean and organized workspace, adhering to strict health and safety standards.
• Resolved customer complaints professionally, fostering positive relationships and maintaining brand reputation.
• Developed strong knowledge of menu offerings, enabling prompt and accurate order taking.
• Participated in inventory management tasks to ensure adequate stock levels for daily operations.
• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Implemented creative solutions for customizing drinks, catering to individual customer preferences.

• Delivering food orders to customers in a timely fashion
• Communicating with customers about their orders and making sure they are satisfied with their delivery
• delivering multiple orders and managing busy times in an effiecient manner

• Prepared and served deli meats, cheeses, sandwiches, and salads according to customer orders and store standards
• Maintained cleanliness and sanitation of food prep areas, equipment, and displays
• Provided friendly, efficient customer service and answered questions about deli products
• Restocked deli cases and ensured accurate labeling and rotation of products
• Followed all food safety and handling procedures
  Operated meat slicers, scales, and wrapping equipment safely and accurately
• Handled cash register duties at the front when needed, including scanning items, processing payments, and issuing receipts
• Assisted in opening and closing duties for the deli and front-end as required
• Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
• Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.