JUAN W ANCI

• Install equipment ,mount satellite dishes , televisions, routers, cameras, and whole home connectivity technology in customers' homes.

• Conducted inbound and outbound calls to educate new and existing customers on promotions and Altice One equipment.
• Managed 30 to 40 calls daily, ensuring customer satisfaction and providing support.

- Built rapport and used assertive, confident communication to educate prospective customers on DISH services.

• - Spoke with 25-30 potential customers per day nationwide.

• Handling bilingual inbound/outbound calls working with delinquent mortgage loans, specializing in FHA/VA Government backed loans
• Running financial analysis on homeowners and discuss possible home retention and liquidation options

• Processed transactions for credit card accounts such as balance transfers, loans and cross selling products
• Coached and assisted peers by sharing best demonstrated practices and providing cross selling techniques.

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