Juba Muhammad
Phoenix,AZ
Summary
Dynamic Network Technician with extensive experience at SRI Communications/Google Fiber, excelling in fiber optic testing and problem-solving. Proven track record in optimizing network performance and enhancing service quality. Adept at collaborating with teams to drive successful project outcomes while ensuring customer satisfaction through effective communication and innovative solutions.
Overview
13
13
years of professional experience
Work History
ISP Fiber Technician
SRI Communications/Google Fiber
Phoenix, AZ
02.2025 - Current
- Set up service for customers by installing, connecting, testing or adjusting equipment.
- Installed, maintained, repaired and tested fiber optic equipment such as patch panels, cable trays, connectors.
- Performed preventive maintenance on various components of the fiber optics system.
- Monitored and evaluated existing networks to identify potential problems or areas needing improvement.
- Conducted testing of optical power levels to ensure proper operation of the network.
- Identified sources of signal loss within a network by tracing individual fibers from end-to-end.
Network Technician
Insight Global/Cox Communications
Phoenix, AZ
11.2023 - 11.2025
- Install, turn up, and cut over RPHY equipment and related configuration
- Deployment of Metro Ethernet Services over the Cox MPLS network, as well as deployment of PRI's, TDM DS1's, and DS3 circuits
- Monitor CB fiber rings from the MTC to the customer premises, as well as complex ring conversions, and complex ring migrations
- Daily use of IP addresses for circuit testing & understanding of Subnetting WAN networks with the Cox COI/CFI services
- Work closely with multiple departments to ensure successful delivery of Cox Telecom projects and services
Assistant General Manager
AYR Wellness
Chandler
03.2020 - 10.2023
- Analyzed store reports to evaluate performance, increase sales, and reduce controllable expenses
- Encouraged patrons to engage with each other with successful promotions
- Assisted customers with complaints and implemented creative resolutions to maintain satisfaction
- Analyzed trends in sales and performance and made staff adjustments accordingly
- Leveraged company programs and tools to generate local market awareness and expand store traffic
- Oversaw service quality and obtained customer feedback to improve strategies
- Established customer relationships to generate more business, maintain store profitability, and expand brand loyalty and recognition
- Met with vendors to identify and bring in new products for customers
- Prepared team schedules and cross-trained staff to meet business demands
Operations Technician II
Centurylink
Tempe
01.2018 - 01.2020
- Company Overview: ASU Managed Services
- Helped staff troubleshoot and resolve unexpected operational issues impacting performance
- Monitored operations to quickly serious issues in need of immediate response
- Documented daily activities with logs and completed regular reports for management
- Communicated regularly with external and internal customers to understand and meet their needs
- Utilized downtime to perform routine tasks, preventing service delays
- Continuously monitored systems to quickly identify and address their issues
- ASU Managed Services
Network Technician
Amrak Telecom
Phoenix
06.2012 - 11.2017
- Configured and optimized Cisco switches and routers to handle daily operations demands
- Terminated and interconnected cables to complete networks
- Interpreted customer service orders, repair tickets, and technical to complete accurate repairs
- Patching cables into switches and APs with orderly and aesthetically pleasing methods
- Installed network switches and UPSs in floor racks and access points on walls and ceilings
- Troubleshot network problems, infrastructure, and individual workstation connections to trace and diagnose faults
- Routinely maintained the network's components and equipment with common updates and advanced repairs
- Installed, repaired, and updated network cables for maximum speed and performance
- Configured WAN, LAN and related equipment to achieve the desired size and performance for each network
Education
Associate of Arts -
Phoenix College
PhoenixSkills
- Network Switches
- Networking Cables
- Fiber optic testing
- Problem Solving
- Networking Skills
- Team Working
- OTDR operation
- Loss testing
- Optical power measurement
- Signal testing
Languages
English
Timeline
ISP Fiber Technician
SRI Communications/Google Fiber
02.2025 - Current
Network Technician
Insight Global/Cox Communications
11.2023 - 11.2025
Assistant General Manager
AYR Wellness
03.2020 - 10.2023
Operations Technician II
Centurylink
01.2018 - 01.2020
Network Technician
Amrak Telecom
06.2012 - 11.2017
Associate of Arts -
Phoenix College