Shermarke Gulaid
Columbus,OH
Summary
Detail oriented Data center technician with strong skills in system monitoring, preventive maintenance, and issue resolution. Skilled in troubleshooting complex technical issues and minimizing downtime. Enhanced data center efficiency through strategic planning and process improvement, while managing server infrastructure and implementing network configurations. I'm committed to continuous learning and growth, always seeking opportunities to expand my skills and contribute to innovative teams.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Data Center Technician
AWS, Amazon Web Services
Columbus, Ohio
07.2025 - Current
- Oversaw installation, maintenance, and troubleshooting of servers and network equipment to ensure optimal data center performance.
- Executed proactive hardware diagnostics to identify and resolve issues promptly.
- Collaborated with cross-functional teams to swiftly restore client service availability.
- Identified and resolved issues to meet 24-hour service level agreements.
- Performed troubleshooting activities on existing network infrastructure to identify faults or issues.
Supervisor
Securitas Security Services
Columbus, Ohio
05.2024 - 06.2025
- Supervised team of 32 security officers, ensuring adherence to safety protocols to safeguard personnel and assets.
- Coordinated daily operations to create secure environment for clients, enhancing overall safety and client satisfaction.
- Trained new staff on security procedures and emergency response protocols.
- Developed and implemented staff schedules to optimize coverage and efficiency.
- Communicated with clients to address security needs and concerns, fostering trust and collaboration.
Technician
Micro Center
Columbus, Ohio
10.2023 - 05.2024
- Diagnosed hardware issues and implemented effective solutions for client systems.
- Installed and configured operating systems and software applications on devices.
- Monitored product quality and consistency during assembly
- Primary duties include basic build, prep, and pack of computers and computer products
Education
Bachelor of Science - Cloud & Network Engineering
Western Governors University
Salt Lake City, UT09-2027
Skills
- Data center operations
- Hardware installation
- Hardware Troubleshooting
- Network troubleshooting
- LAN/WAN Networking
- TCP/IP
- Network Switches
- Linux
- Operating systems
- S3,EC2
- Cooling systems
- Project management
Affiliations
- Squid proxy server
- Linux Virtual Machine
Certification
- Google IT support
Timeline
Data Center Technician
AWS, Amazon Web Services
07.2025 - Current
Supervisor
Securitas Security Services
05.2024 - 06.2025
Technician
Micro Center
10.2023 - 05.2024
Bachelor of Science - Cloud & Network Engineering
Western Governors University