Jubayer Alam
Summary
Energetic, hardworking customer service valued for fast, friendly service and accuracy in handling customer transactions. Address customers' needs while quickly moving them through the check-out process. Passionate about serving others and eager to take on new responsibilities.
Overview
6
6
years of professional experience
Work History
Customer Service and Coordination Officer
Adams Academy
04.2021 - Current
- Support customers via call and email.
- Create login credentials and send.
- Work in the background of the website.
- Quality Check and Lunch website.
- Manage people and distribute work.
- Coordinate with all department.
- Basic video Editing.
- MS Word, Excel & Powerpoint.
Customer Service Cashier
Dunkin
04.2020 - 03.2021
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Customer Service Representative
Dunkin' Donuts
08.2018 - 02.2020
- Cash Register Transactions
- Drawer Balancing
- Retail Front-End Operations
- Customer Service Excellence
- Store Opening & Closing Procedures
- Stocking & Merchandising
- Inventory Management
Quality Control Inspector
Net-A-Porter, Ltd.
11.2018 - 02.2019
- Primarily responsible for the assurance that a quality product is being manufactured and packaged.
- Hands- on experience in reconciling completed.
- Packaging orders and transferring components
- to new shop orders.
- Experienced in reconciling components on
- completed packaging orders.
- Executes processes such as in-process packing,
- stacking, cartooning, etc.
- Demonstrates the ability to execute.
- Procedures and complete tasks in a compliant and safe manner.
- Use of a computer to order materials, look up
- Specifications and record pertinent information
- Maintain accurate counts of product packaging
- Conduct quality checks to ensure the correct processing of orders
- Scan picked product using handheld scanners ,so that data is uploaded into the computer
Education
GED -
Silk City 2000 Adult School
151 Ellison St, Paterson, NJ 0750504.2022
Skills
1 MS Word
2 MS Excel
3 Powerpoint
4 Operating System Windows, Mac OS
5 Google chrome ,Firefox & IE
6 Basic Video Editing
Timeline
Customer Service and Coordination Officer
Adams Academy
04.2021 - Current
Customer Service Cashier
Dunkin
04.2020 - 03.2021
Quality Control Inspector
Net-A-Porter, Ltd.
11.2018 - 02.2019
Customer Service Representative
Dunkin' Donuts
08.2018 - 02.2020
GED -
Silk City 2000 Adult School
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