Emma Blanton
Woodhaven,MI
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
FCR
02.2022 - 05.2023
- Provide assistance to clients
- Maintain up-to-date knowledge of customer accounts
- Explain products and benefits
- Assist with product functionality and billing requests
Assistant
Georges Used Cars
02.2020 - 03.2021
- Run credit reports
- Input potential purchaser information into databases
- File and Store current and past sale information
- Complete paperwork under the direction of the Finance Manager
Cashier
Tractor Supply Company
10.2019 - 02.2020
- Operated cash register[s]
- Handled refunds
- Stocked merchandise
- Helped customers find what they are looking for
- Assisted customers as needed
- Greeted every customer
- Opened and closed store
Housekeeper
Beaumont Health
06.2019 - 10.2019
- Clean Patient Rooms
- Interact with Patients
- Clean staff rooms maintain cleanliness of hospital
Education
Bachelor's degree -
Penn State
AS - Science and General Studies
Wayne County Community College District
05.2021
Diploma -
Flat Rock Community High School
Flat Rock, MI06.2019
Skills
- Customer Service (5 years)
- Hostess
- Housekeeping
- Cleaning
- Retail sales
- Medical Terminology
- Hospital Experience
- Algebra
- Anatomy Knowledge
- Physiology Knowledge
- Customer service
- Customer support
- CRM software (1 year)
- Zendesk (1 year)
- Project management software (1 year)
- Project management (1 year)
- Technical support (1 year)
- Working with MS Word Documents
- Knowledge of various Microsoft Word features, functions, and techniques
- Report Preparation
- Microsoft Word
- Report Creation
- Order Fulfillment
- Credit Card Payment Processing
- Active Listening
- Retail Sales Customer Service
- Money Handling Abilities
- Records Preparation
- Clerical Support
- Livechat Messaging
- Computer Proficiency
- Refund Processing
- POS Systems Expertise
Timeline
Customer Service Representative
FCR
02.2022 - 05.2023
Assistant
Georges Used Cars
02.2020 - 03.2021
Cashier
Tractor Supply Company
10.2019 - 02.2020
Housekeeper
Beaumont Health
06.2019 - 10.2019
Bachelor's degree -
Penn State
AS - Science and General Studies
Wayne County Community College District
Diploma -
Flat Rock Community High School
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