Jordyn Winkler
Menomonie,WI
Summary
Knowledgeable and dedicated customer service professional with extensive experience in both the customer service and technical industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representative
State Farm Mutual Automobile Insurance Company
08.2018 - Current
- Answer phones/ greet customers
- Assist all incoming customers/ walk in clients
- Respond to client emails/ text messages/ voicemails
- Assist with filing
- Knowledge of fire & auto policies, with almost 5 years' experience
- Help to train new team members & answer questions appropriately
- Prioritize tasks for the day and assign them appropriately
- Check office policy changes to ensure they are done accurately
- Knowledge of outlook email & calendar systems
- Knowledge of computer systems ABS, NECHO, & ECRM
- Writing ADA draft checks & paying claims directly from the office
- Create training documents & print labels in Microsoft word
- Assist sales agents in writing new business
- Adding additional policies or making changes to client's current policies as needed
- Knowledge of State Farm billing system, and promptly answering questions associated to premium changes or billing concerns
- Pivoting to new sales from current clients based off of their coverage needs
- (Including understanding of life/health policies.) Understanding each household and their individual insurance needs and giving undivided attention for full account reviews
- Show exceptional customer care and positive attitude.
Assembler
McMillan Electric Company
11.2017 - 08.2018
- Keep good attendance and arrive on time
- Maintain a positive attitude
- Give and accept constructive criticism
- Work efficiently
- Create quality parts
- Have an understanding of work instructions
- Have an understanding of uncontrolled documents
- Operate machinery and troubleshoot issues.
Trainer
Phillips Medisize
05.2016 - 10.2017
- Have an understanding of work instructions
- Train and work with new or uneducated employees
- Certify other employees to train
- Have an understanding of uncontrolled documents
- Know how to troubleshoot issues with machinery and employees
- Keep good attendance and arrive on time
- Maintain a positive and outgoing attitude
- Create quality parts
- Give and accept constructive criticism.
Education
Certification - Customer Service Management
Pryor Customer Service Certificate
Eau Claire, WILicense in Property, Casualty, Laws & Ethics of Insurance -
Wisconsin Indianhead Technical College
Menomonie, WI08.2018
High School Diploma -
Westosha Central High School
Salem, WI06.2015
Skills
- POS (1 year)
- Customer Service (5 years)
- Team Building (5 years)
- ABS (5 years)
- ECRM (5 years)
- Training (7 years)
- Insurance Sales (5 years)
- Account Management (5 years)
- Customer retention (5 years)
- Insurance Claim Forms Review (5 years)
- Claim Amount Calculations (5 years)
Certification
- Property and Casualty License
- Driver's License
- Exceptional Customer Service Certificate
Timeline
Customer Service Representative
State Farm Mutual Automobile Insurance Company
08.2018 - Current
Assembler
McMillan Electric Company
11.2017 - 08.2018
Trainer
Phillips Medisize
05.2016 - 10.2017
Certification - Customer Service Management
Pryor Customer Service Certificate
License in Property, Casualty, Laws & Ethics of Insurance -
Wisconsin Indianhead Technical College
High School Diploma -
Westosha Central High School
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