Monica Ross
Little Rock
Summary
I adapt well to any type of environment. I am multifunctional, as well as have experience multiple areas of use. I have no problem with learning curves, as I am a very fast learner, I take pride in being a people/team oriented person and I enjoy working with different groups of people with the amount of work ethic that I possess. Authorized to work in the US for any employer
Overview
14
14
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Sagility Health
10.2024 - Current
- Assist member with policy related questions, technical issues related to website, issue resolution
- Work From Home
Customer Relations Specialist
FCS
08.2023 - 01.2024
- Assisting homeowners with options to avoid foreclosure and bring mortgage loans current
Assistant Manager
Dollar General
03.2023 - 07.2023
- Assist with operations of store, cash handling, training, and truck check ins
Customer Service Representative
Enterprise
10.2022 - 01.2023
- Assist customers with making reservations, as well as fixing problems with it comes to rental cars
Senior Customer Service Representative
Gainwell Technologies LLC
05.2020 - 10.2020
- Assisting healthcare professionals with technical support issues
Retail Sales Associate
Cellular Sales
05.2020 - 10.2020
- Assisting healthcare professionals with technical support issues
Processing Agent
TeleTech Customer Services (TCS)
06.2019 - 08.2019
- Assists with life/health insurance
- Career Agent
- American Income Life
Wireless Sales Associate
T-Roc
10.2018 - 02.2019
- Duties: Customer Phone Education, Upselling, Cash Handling Inventory handling on cell phone/accessory order, new hire trainer
- Reason For Leaving-Manager didn't take job serious
Work From Home Agent
Sykes
08.2016 - 10.2018
- Duties: Provide customer service to clients from turbo tax, awl mart, and ancestry.com whenever assistance is needed
- Reason For Leaving-Returned back to phone sales
Assistant Store Manager
ATT
07.2015 - 10.2016
- Customer service Resolve
- Customer/Staff complaints and concerns
- Inventory Counts and orders on phones and accessories
- Money Drops/Deposits to bank
- Collaborate with staff and administration
- Attend staff meetings and conference calls as deemed necessary
- Meet/exceed sales goal and expectations
- Reason for leaving, retail store was sold to new company
Assistant Store Manager
Dollar General
10.2012 - 07.2013
- Supervise staff and schedule Duties as Needed Resolve Customer/Staff complaints and concerns
- 07/2013 Customer service
Receptionist
Hampton Inn & Suites
10.2012 - 07.2013
- General clerical duties Customer service Customer Check-in/out Resolve customer complaints and concerns
- Reason for leaving: had to move to take care of a family member
Waitress/KeyHolder
Denny's Diner
12.2011 - 09.2012
- Customer service Staff leadership
- Resolve staff and customer issues.
- Money Handling for front of store
- Inventory on food
- Reason for leaving, not enough money
Education
AAS -
Pulaski Technical College
01.2012
Diploma - undefined
Little Rock Central High School
01.2008
Associate of Arts - Cyber Security
University of Phoenix
Tempe, AZ04-2027
Skills
- Cash (10 years)
- Cash handling (10 years)
- Customer service (5 years)
- Inventory (2 years)
- Receptionist (5 years)
- Retail sales (5 years)
- Call Center
- Customer Support
- Customer Care
- CSR
- Sales
- Retail
- Microsoft Office
- Telemarketing
- Upselling
- Insurance Sales
- Cold Calling
- Customer service
- Restaurant experience
- Cash handling
- Cash register
- Supervising experience
- Store management
- Technical support
- Quality Assurance
- Communication skills
- Active listening
- Critical thinking
Certification
- Customer Service Present
- Driver's License
Additional Information
- Skills
- Cash Handling Enthusiasm to Learn
- Team Leader Positive Attitude
- Inventory Resilient
- Customer Service Flexibility
Timeline
Customer Service Representative
Sagility Health
10.2024 - Current
Customer Relations Specialist
FCS
08.2023 - 01.2024
Assistant Manager
Dollar General
03.2023 - 07.2023
Customer Service Representative
Enterprise
10.2022 - 01.2023
Senior Customer Service Representative
Gainwell Technologies LLC
05.2020 - 10.2020
Retail Sales Associate
Cellular Sales
05.2020 - 10.2020
Processing Agent
TeleTech Customer Services (TCS)
06.2019 - 08.2019
Wireless Sales Associate
T-Roc
10.2018 - 02.2019
Work From Home Agent
Sykes
08.2016 - 10.2018
Assistant Store Manager
ATT
07.2015 - 10.2016
Assistant Store Manager
Dollar General
10.2012 - 07.2013
Receptionist
Hampton Inn & Suites
10.2012 - 07.2013
Waitress/KeyHolder
Denny's Diner
12.2011 - 09.2012
Diploma - undefined
Little Rock Central High School
AAS -
Pulaski Technical College
Associate of Arts - Cyber Security
University of Phoenix
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