Jacquesia Fountain
Dallas,USA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Equus
06.2021 - Current
- Provides a friendly greeting and suggests the best route for a customer to get desired service based on a short conversation with each customer
- Understands entire office operation sufficiently to direct customers appropriately
- May summarize services to customers who ask what we do
- Offers work application and encourages its completion when appropriate
- May check for previous work registration or other service and updates MIS systems
- Provides information about community resources
- May provide job search assistance including direct referral to jobs in the database
- Records those referrals properly
- Assures that needed materials are available to the public near the office entry
- Other duties as assigned
Provide as Primary Caregiver
Denton State Supported Living Center
06.2021 - 01.2023
- Of patients with mental illness
- Comfort and Serve as an advocate for rights of residents of DSSLC
- Carry out positive behavioral, nutritional, vocational and emotional support plans to promote advancement into the community
- Apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
- Deal with problems involving a few concrete variables in standardized situations.
Customer Service Representative
Integrated Alliance L.P
04.2016 - 06.2017
- Answer Comcast representatives phone calls in a timely manner
- Build services for customer orders in the Comcast Service Generator
- Handle customers sensitive information
- Process customer payments through POS system
Customer Service Representative
General Telemarketing International
07.2016 - 05.2017
- Answer Customer phone calls and direct to appropriate correspondents
- Validate customer orders for Power and energy Services
- Handle customers sensitive information
Education
Some college -
High School Diploma -
DESOTO HIGH SCHOOL
06-2014
Bachelor of Arts - Marketing
University of North Texas
Denton, TXSkills
- CUSTOMER SERVICE (5 years)
- RECEPTIONIST (2 years)
- RETAIL SALES (2 years)
- PATIENCE (Less than 1 year)
- PROBLEM SOLVING (Less than 1 year)
- Call Center (5 years)
- Customer Care
- Customer Support (4 years)
- CSR (5 years)
Certification
- CPR/First Aid
- Driver's license
Additional Information
- Key Competencies
- Customer service
- Outgoing personality
- Punctuality
- Enthusiastic attitude
- SKILLS
- Complex problem solving with diverse types of customers
- Communicating with internal and external parties
- Time management
- Patience and a positive attitude
- Attention to detail
- Clear and effective communication
Timeline
Customer Service Representative
Equus
06.2021 - Current
Provide as Primary Caregiver
Denton State Supported Living Center
06.2021 - 01.2023
Customer Service Representative
General Telemarketing International
07.2016 - 05.2017
Customer Service Representative
Integrated Alliance L.P
04.2016 - 06.2017
Some college -
High School Diploma -
DESOTO HIGH SCHOOL
Bachelor of Arts - Marketing
University of North Texas