Jaqueline Vazquez Solorzano

• Counsel and assist Program's customers regarding job search strategies, personal career advisement and training issues, identifying and working with barriers to employment, professional goal setting and planning. Identify outside resources, programs and other services for customers if needed
• Advise, monitor, and track participation for customers so that they maximize of the functions and opportunities of the program
• Manage the day-to-day relationship with customers, addresses customer concerns promptly with an action plan to ensure satisfaction, and documents all findings with case notes in a clear, concise, and timely manner
• Maintain knowledge/professional understanding of a vast array of occupations/career paths (for effective placement/processing and assessment of customers as well as determining services most appropriate for their career goals
• Provide motivational support to customers during the job search process
• Identify training needs and ensures appropriate training
• Facilitate job readiness/search workshops
• Demonstrates strong strategies for re-engaging customers after training and finding employment for those customers
• Demonstrates effective use of the guidelines and standards of the Case Management Model to support the needs of the participants
• Successfully documents customer success stories internally and externally.
• Analyzes and constructs critiques of resumes/required documentation for effective processing for customer eligibility
• Administratively maintain accurate and complete records and correspondence as required by the Program Director and according to standards set by Customer

• Creates and maintain the policies and procedures for Career Advisement and assists in the training of other team members in those guidelines

• Answered customer questions about hours, seating, and menu information.
• Supported servers, food runners, and bussers with keeping dining area ready for every guest.
• Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
• Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
• Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
• Opened and closed seating sections according to volume of guests.
• Input orders accurately into POS terminal, split bills and accepted payments.
• Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
• Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.