Dynamic Cyber Security Officer with a proven track record at Heritage Provider Network, adept at implementing NIST frameworks and leading teams to mitigate ransomware threats. Spearheaded a cybersecurity awareness program for over 5,000 employees, enhancing security posture while fostering stakeholder relations and ensuring compliance with critical security controls.
Overview
24
24
years of professional experience
Work History
Vice President of Application Services
Heritage Provider Network
Northridge, USA
09.2017 - Current
Led strategy for development, QA, deployment, and maintenance of enterprise web applications, ensuring integrity, security, and regulatory compliance (e.g., HIPAA).
Managed application projects and IT portfolio, defining business and technical requirements, prioritizing efforts with business leaders, and ensuring service levels were met.
Managed a team of 20+ developers using Agile SDLC and implemented application deployment standards and project management processes.
Oversaw acquisition and partnership integration projects, including systems, infrastructure, and training.
Implemented and trained teams on DevOps tools (e.g., Jira, Jenkins) to streamline development and deployment.
Cyber Security Officer
Heritage Provider Network
Northridge, USA
06.2018 - Current
Handled response and mitigation for a ransomware attack, setting up war rooms and engaging security vendors’ rapid response teams to isolate affected networks and prevent data exfiltration.
Developed and implemented an enterprise security strategy using NIST risk management, Cybersecurity frameworks, and SANS critical controls.
Established and enforced security policies, including Acceptable Use, MDM, and BYOD, while coordinating with large IT departments to implement common security tools (PAM, MFA, MDM, SIEM) and reduce costs.
Directed Information Security Officers to establish a unified approach to IT security issues and launched a cybersecurity awareness training program for 5,000+ employees.
Implemented an automated static application security testing tool (Synopsis Coverity), identifying and resolving over 6,000 vulnerabilities.
Senior Project Leader
Princess Cruises
Santa Clarita, USA
12.2012 - 09.2017
Led strategic development and technical management of Princess Cruise’s web environment, ensuring 99.99% uptime and a 25% increase in online revenue.
Managed capacity planning, security, and performance for E-commerce applications, working with Akamai to implement CDN, acceleration, and WAF solutions.
Engaged with business leaders to design, develop, and implement business solutions, delegating and managing work assignments, and resolving issues.
Led the Development Operations team, ensuring issues were resolved within standard SLAs and projects were completed on time.
Enhanced customer satisfaction by actively listening to concerns, resolving issues quickly, and ensuring quality control to minimize downtime.
Senior Systems Analyst
UST Global
Aliso Viejo/Trivandrum, California/Kerala
12.2000 - 11.2012
Led design, development, and support for core web applications for clients like Princess Cruises, Eclubbuy, Wellpoint, and Enterprise Rent A Car.
Managed cross-functional teams of 25 developers and DevOps, ensuring SDLC adherence and coordinating offshore activities.
Collaborated with clients to gather requirements, design solutions, delegate tasks, and resolve technical issues.
Improved system scalability by offloading 87% of web traffic to the Akamai content delivery platform.
Conducted system analysis and audits, providing strategic recommendations for performance optimization.
Developed complex reports, automated systems, and optimized stored procedures using Sybase and IBM-DB2.
Managed platform transitions through testing, documentation, and user support for smooth change management.
Led root-cause analysis and continuous improvement initiatives to resolve system issues and enhance outcomes.