Maureen Domenech Williams
Tampa
Summary
Results-driven executive with extensive experience in strategic leadership and operational excellence. Proven track record in driving growth, optimizing processes, and fostering team collaboration. Exceptional skills in strategic planning, financial management, and stakeholder engagement. Adaptable and reliable, consistently achieving high-impact results in dynamic environments.
Overview
13
13
years of professional experience
Work History
Vice President, Data Information Analytics for HRP&D Process and Design
Citi
09.2024 - Current
- Lead data-driven initiatives to enhance HR processes, workforce productivity, and operational efficiency
- Analyze complex workforce datasets to identify trends, drive insights, and provide strategic recommendations
- Develop and monitor key performance indicators (KPIs) related to employee productivity, engagement, and retention
- Utilize advanced analytics, including predictive modeling and machine learning, to forecast workforce trends
- Create compelling reports and dashboards using Tableau and Power BI to visualize HR performance metrics
- Collaborate with HR teams and senior leadership to drive process improvements and optimize workforce planning
- Support decision-making through data storytelling, helping shape HR policies and initiatives
- Leverage SQL and Python to extract, clean, and analyze workforce data for in-depth reporting and insights
Senior Consumer Professional
Humana
03.2012 - 08.2024
- Led multiple projects as the POC or Program Manager, leveraging customer insights, NPS analytics, and root cause analysis
- Managed external vendor relationships for business lines and relationship studies
- Developed and maintained program design, SharePoint sites, and internal documentation
- Advised business leaders on experience improvement initiatives based on data insights
- Created visually engaging reports for executive decision-making
DMS Sales Manager
Humana
04.2021 - 04.2022
- Developed key performance indicators to drive sales effectiveness and cost efficiencies
- Analyzed data to improve sales performance and market share
- Identified new business opportunities and strategies to enhance the sales portfolio
- Collaborated with leaders in marketing and finance to ensure effective sales strategies
- Led a cross-functional sales team and implemented training programs
Inbound Contact Supervisor
Humana
04.2015 - 04.2021
- Supervised a team of associates handling escalated Medicare calls and daily performance reports
- Developed individual coaching plans to enhance customer experience and engagement
- Trained bilingual associates in English and Spanish for improved customer service
- Worked closely with providers and claims teams to resolve complex concerns
- Led process improvement initiatives and system enhancements
HR Shared Solutions Specialist
Humana
09.2013 - 12.2014
- Executed HR strategies, overseeing HR functions for the division
- Partnered with leadership teams to align human capital plans with business goals
- Provided guidance on staffing, compensation, performance, and talent management
- Acted as a liaison between business units and HR functions to streamline processes
Education
Master’s Degree - Business Administration (MBA), Specialization in HR Management
Capella University
Minneapolis, MN05.2022
Bachelor’s Degree - Organizational Leadership
University of Louisville
Louisville, KY09.2014
Associate Degree - Arts
University of Phoenix
Phoenix, AZ11.2011
Skills
- Strategic Planning
- Analytical Reasoning
- Customer Engagement (VOC)
- Negotiation & Persuasion
- Road Mapping
- Sales & Marketing
- Problem Solving
- Adaptability
- Motivating & Developing Teams
- Taking Initiative
- Change Management
- Relationship Building
- Project Management
- Presentation Creation
- Conflict Management
- Effective Communication
- Data visualization and presentations
- Data analysis
- Data cleaning
- Analytical problem solving
- Attention to detail
- Data validation
Languages
Spanish
Native or Bilingual
Timeline
Vice President, Data Information Analytics for HRP&D Process and Design
Citi
09.2024 - Current
DMS Sales Manager
Humana
04.2021 - 04.2022
Inbound Contact Supervisor
Humana
04.2015 - 04.2021
HR Shared Solutions Specialist
Humana
09.2013 - 12.2014
Senior Consumer Professional
Humana
03.2012 - 08.2024
Master’s Degree - Business Administration (MBA), Specialization in HR Management
Capella University
Bachelor’s Degree - Organizational Leadership
University of Louisville
Associate Degree - Arts
University of Phoenix
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