Jubril Kolapo
Columbus,OH
Summary
Experienced Computer Technician, Data Center Decommissioning Technician, and Fiber Optic Technician with expertise in hardware installation, network infrastructure, fiber optic cabling, equipment decommissioning, and IT asset management. Skilled in troubleshooting computer systems, rack and stack operations, cable management, server removal, fiber installation, and maintaining safety and quality standards. Strong problem-solving abilities with a proven track record of working in fast-paced technical environments.
Overview
12
12
years of professional experience
Work History
Computer Technician and Onsite Technician
Sage Sustainable Electronics
11.2020 - Current
Computer Technician
- Diagnosed and repaired desktop computers, laptops, printers, and peripheral devices.
- Installed and configured hardware, software, and operating systems.
- Troubleshot network connectivity and performance issues.
- Performed system upgrades, maintenance, and data migration.
- Provided technical support to users and resolved hardware and software problems.
- Decommissioned servers, storage devices, and network equipment according to project requirements.
- Performed rack and stack removal operations in large-scale data center environments.
- Disconnected power and network cabling safely and efficiently.
- Conducted equipment inventory and asset tracking.
- Packaged and prepared equipment for transportation, recycling, or disposal.
- Maintained compliance with safety procedures and data center standards.
- Worked with project teams to meet deadlines and customer requirements.
Customer Service Representative
Teleperformance
05.2017 - 08.2020
- Assisted customers by phone, email, with questions, orders, and account issues.
- Resolved customer concerns professionally while maintaining a high level of customer satisfaction.
- Processed payments, returns, exchanges, and service requests accurately.
- Maintained customer records and updated account information.
- Collaborated with team members to improve service quality and efficiency.
Fiber Optic Technician
A'S Electronics
02.2014 - 05.2015
Fiber Optic Technician
- Installed, routed, and terminated fiber optic cables in commercial and data center environments.
- Performed fiber testing using OTDR, power meters, and certification equipment.
- Troubleshot fiber connectivity issues and repaired damaged cables.
- Read network diagrams, blueprints, and fiber schematics.
- Conducted cable labeling, documentation, and quality inspections.
- Assisted with underground, aerial, and indoor fiber installations.
Education
Some College - Information Technology System Administration
MyComputerCareer College
Columbus, OH12-2016
Skills
- Computer Hardware Installation & Repair
- Desktop & Laptop Troubleshooting
- Server Installation and Removal
- Data Center Decommissioning
- Rack & Stack Operations
- Fiber Optic Installation
- Fiber Termination & Testing
- Network Cabling (Cat5e, Cat6, Fiber)
- Cable Management
- IT Asset Recovery
- Equipment Inventory Management
- Hardware Upgrades
- Operating Systems Support
- Technical Documentation
- Preventive Maintenance
- Safety Compliance
- Customer Service
- Call Center Support
- Phone, Email & Chat Support
- Team Collaboration
Timeline
Computer Technician and Onsite Technician
Sage Sustainable Electronics
11.2020 - Current
Customer Service Representative
Teleperformance
05.2017 - 08.2020
Fiber Optic Technician
A'S Electronics
02.2014 - 05.2015
Some College - Information Technology System Administration
MyComputerCareer College