Jubril Olusesi
Atlanta,Georgia
Summary
Results-driven professional with 8+ years of experience bridging business operations and technology solutions. Proven expertise in requirements gathering, process improvement, stakeholder management, reporting, and system implementations. Strong background in supply chain, warehouse management systems, ERP, and data analysis. Adept at translating complex business needs into functional and technical requirements that drive operational efficiency and deliver measurable results.
Overview
7
7
years of professional experience
Work History
Area Manager II
Stord
04.2025 - Current
- Oversaw daily operations, ensuring efficiency and adherence to safety protocols.
- Served as an AM Superuser and became the first line of escalation for WMS related issues.
- Led cross-functional teams to optimize logistics processes and reduce lead times.
- Developed training programs for staff, enhancing productivity and performance standards.
- Implemented inventory management systems to improve accuracy and reduce waste.
- Spearheaded process improvement projects, increasing overall operational effectiveness and employee engagement.
- Continuously improved operational procedures through ongoing evaluation of existing practices, incorporating feedback from team members and adopting industry best practices.
- Developed strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Developed and implemented strategies to improve customer service and increase sales.
- Improved overall efficiency by identifying areas in need of improvement and implementing necessary changes.
SR Operations Supervisor
Hanger
03.2024 - 04.2025
- Leveraged SQL skills to cleanse and standardized date during the Data Migration phase of Oracle Fusion CLoud ERP/WMS intergration.
- Attended meetings and took on leadership role as point of contact or stakeholder for projects.
- Optimized system performance by troubleshooting and resolving complex technical issues related to WMS integration.
- Managed documentation of integration processes, ensuring compliance with industry standards and practices.
- Managed 53 Warehouse associates
- Defined integration strategies aligned with business goals, driving project success and stakeholder satisfaction.
- Improved On Time Shipping for my department from a rate of 92% to 97%
- Developed 2 Lead Operations Associates to become promoted to Area Supervisor
- Reduced Shrink (Loss, Theft Damage) in my department on my shift from 4.5% to 1.7%
- Oversaw daily operations to ensure efficient workflow and adherence to company standards
- Implemented process improvements that streamlined operations and reduced delays
- Managed inventory levels, ensuring optimal stock availability while minimizing waste
Customer Service Manager
Wesco/Georgia Power
10.2022 - 03.2024
- Manage two Customer Service Teams for two separate Distribution Branches.
- Ensure that transactions in Wesco's WMS were also aligned in Georgia Power's IBM MAXIMO system.
- Each team consists of a Senior Customer Service Rep, 4 Customer Service Representatives, 3 Project Coordinators. (16 associates total)
- Manage all backordered material.
- Purchase inventory, warehouse supplies, and office supplies on an as need basis.
- Completely turned the culture around in my department.
- 2 Senior Customer Service Reps and 3 Project Coordinators have been promoted under my leadership.
- Act as the liaison between Georgia Power Company and Wesco Distribution.
- Manage a department consisting of Project Coordinators, Expeditors, and Customer Service Representatives.
- Led customer service teams to enhance service quality and resolve complex issues.
- Developed training programs to improve staff performance and knowledge retention.
- Develop and present various reports, utilizing advanced Microsoft Excel functions including VLOOKUP, Count if, and concatenates.
- Create financial models and analyses to support strategic initiatives.
- Assist in the preparation of annual, quarterly, and monthly financial reports.
- Monitor employee activity, ensuring successful completion of assigned tasks.
- Contribute to budgeting, financial analysis, and cost control for the distribution center.
Area Manager
Hello Fresh
07.2021 - 10.2022
- Led regional operations to optimize delivery efficiency and inventory management.
- Implemented process improvements that enhanced team performance and reduced operational costs.
- Mentored managers to develop leadership skills and foster a collaborative work environment.
- Analyzed performance metrics to drive strategic initiatives and improve service quality.
- Oversaw adherence to safety protocols, ensuring compliance across multiple facilities.
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Increased team productivity by streamlining processes and implementing more efficient systems.
- Optimized staffing levels by closely monitoring workload demands and adjusting schedules accordingly.
- Achieved high employee retention rates by creating an inclusive work environment where staff felt valued and supported.
Customs Compliance Specialist
Syncreon Technology/Google
10.2020 - 07.2021
- Leveraged SQL skills to standardize date during data migration phase of Blue Yonder JDA WMS integration.
- Conducted comprehensive audits to assess adherence to internal controls and procedures.
- Managed documentation of integration processes, ensuring compliance with industry standards and practices.
- Optimized system performance by troubleshooting and resolving complex technical issues related to Blue Yonder WMS Intergration
- Facilitated knowledge transfer among team members by creating comprehensive documentation on integration processes and best practices.
- Collaborated with cross-functional teams to address compliance issues and enhance operational efficiency.
- Led training sessions for staff on compliance regulations and best practices.
- Analyzed regulatory changes and assessed their impact on organizational operations.
- Established reporting mechanisms to ensure timely communication of compliance status to stakeholders.
- Streamlined processes for monitoring compliance metrics, improving overall performance tracking.
- Assisted in the preparation of regular reports for senior management, detailing compliance activities and progress towards established goals.
- Reduced instances of non-compliance through meticulous monitoring of internal controls and periodic audits.
- Performed quality reviews to uncover workflow and communication issues.
Export Coordinator
Hapag Lloyd
06.2019 - 10.2020
- Coordinated bookings with shippers and trans loaders, ensuring timely payment to vendors, suppliers, and service providers.
- Prepared weekly and monthly reports, including graphs and charts, for data analysis.
- Ensured compliance with customs, export, and foreign trade/importation laws, as well as federal transport regulations.
- Analyzed trends in key performance indicators (KPIs) related to revenue, cost of sales, and expenses.
Education
Master of Science - Information Systems
Kennesaw State University
Kennesaw, Georgia12-2025
Master of Business Administration - Supply Chain Leadership
Clayton State University
Morrow, Georgia12-2018
Bachelor of Science -
Georgia Southern University
Statesboro, Georgia05-2016
Skills
- Business Analysis & Requirements Gathering
- Stakeholder Management & Cross-Functional Collaboration
- Process Improvement & Optimization
- Functional Specifications & Mapping Documentation
- Data Analysis & Reporting (Excel,Tableau)
- ERP & WMS Systems (Oracle Fusion, Blue Yonder, SAP)
- UAT, User Documentation & Training
- KPI Tracking & Performance Metrics
- Project Support & Implementation
- Advanced Microsoft Excel
- Manage and manipulate relational databases (SQL)
- Creating Needs Assesments
Timeline
Area Manager II
Stord
04.2025 - Current
SR Operations Supervisor
Hanger
03.2024 - 04.2025
Customer Service Manager
Wesco/Georgia Power
10.2022 - 03.2024
Area Manager
Hello Fresh
07.2021 - 10.2022
Customs Compliance Specialist
Syncreon Technology/Google
10.2020 - 07.2021
Export Coordinator
Hapag Lloyd
06.2019 - 10.2020
Master of Business Administration - Supply Chain Leadership
Clayton State University
Bachelor of Science -
Georgia Southern University
Master of Science - Information Systems
Kennesaw State University