Judaea Israel
Yukon
Summary
Behavioral Health Case Manager with expertise in care coordination, client advocacy, crisis intervention, and resource linkage. Experienced in supporting individuals with behavioral health challenges through assessment, treatment planning, and collaboration with multidisciplinary teams to improve client outcomes and promote recovery.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Behavioral Health Case Manager II
Jacob's Counseling Group
Warr Acres, Ok
12.2025 - Current
- Conducted behavioral health assessments and identify client needs.
- Coordinated communication between clients, families, and healthcare providers to ensure continuity of care.
- Monitor client progress and document case activities in compliance with organizational and regulatory requirements.
- Provided crisis intervention and support when necessary.
- Educate clients and families about treatment options and other available resources.
- Assist clients in accessing mental health treatment, housing, transportation, employment, and social services.
- Ensure compliance with HIPAA, Medicaid, and other applicable regulations.
Patient Care Advocate
Carexm
Lehi, UT
05.2023 - 10.2024
- Provided comprehensive support and information to patients and families, enhancing the overall patient experience.
- Efficiently triaged and routed calls to appropriate departments, ensuring prompt and accurate assistance
- Resolved customer service issues effectively and conducted follow-ups to maintain high level of customer satisfaction.
- Answer a high volume of incoming calls from patients, family members, and healthcare staff while maintaining professional and empathy.
- Relay detailed messages and urgent concerns to nurses, physicians, or the patient's care team promptly.
Housekeeping
University of Chicago Medical Center
Chicago, IL
08.2000 - 01.2017
- Clean and sanitize patient rooms, common areas, and medical facilities to maintain high hygiene standards.
- Operate cleaning equipment effectively, ensuring thorough removal of dirt and contaminants.
- Monitor inventory levels of cleaning supplies and report shortages to management for timely replenishment.
- Train new staff on proper cleaning techniques and safety protocols to ensure consistency in service quality.
- Executed daily cleaning and sanitation of unit floors and patient rooms, ensuring a hygienic and welcoming environment for patients.
- Trained new employees in the 10-step cleaning process, contributing to the development and consistency of the housekeeping team.
Education
High School Diploma -
South Shore Community Academy
Chicago, IL06-1999
Skills
- Communication Skills
- Relapse prevention
- Client advocacy
- Family support
- Organizational Skills
- Team-building
- Analytical Thinking
- Conflict Resolution
- Complaint Handling & Resolution
Certification
BHCM II - Certified Behavioral Health Case Manager, CM II
Timeline
Behavioral Health Case Manager II
Jacob's Counseling Group
12.2025 - Current
Patient Care Advocate
Carexm
05.2023 - 10.2024
Housekeeping
University of Chicago Medical Center
08.2000 - 01.2017
High School Diploma -
South Shore Community Academy