Judah Gutierrez
Haslet,TX
Summary
Strategic leader demonstrating a high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Achieved significant improvements in team performance and customer satisfaction through effective dispute resolution and quality control. Committed to fostering strong client relationships while driving operational excellence.
Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Manager
Bill Miller BBQ
San Antonio, TX
09.2021 - 04.2022
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Set clear expectations and created positive working environment for employees.
- Oversaw balancing of cash registers, reconciled transactions.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
Cashier
H-E-B Grocery
San Antonio, TX
09.2021 - 04.2022
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Helped customers complete purchases and locate items.
- Worked flexible schedule and extra shifts to meet business needs.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Restocked and organized merchandise in front lanes.
Assistant General Manager
Chick-fil-A
San Antonio, TX
02.2020 - 09.2020
- Resolved problems promptly to elevate customer approval.
- Handled cash accurately and prepared deposits.
- Motivated, trained and disciplined employees to maximize performance.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Mentored and motivated team members to achieve challenging business goals.
Manager
Bill Miller BBQ
San Antonio, TX
12.2018 - 01.2020
- Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity
- Review work procedures and operational problems to determine ways to improve service, performance, or safety
- Order and purchase equipment and supplies.
- Trained and mentored new employees to maximize team performance and achieve daily performance objectives
- Managed day-to-day operations, including supervision and assignment delegation for a 15-member team
Manager
Bill Miller BBQ
San Antonio, TX
06.2006 - 01.2015
- Greeted and assisted all customers daily in high-traffic retailer.
- Trained current employees on additional job positions to maintain coverage of roles at all times
- Gave input on how to improve training and employee productivity
- Coached new team members on job tasks and performance strategies
- Maintained high level of morale and team-work on production floor through frequent communication with 15-20 employees
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Adhered to all company food, safety, quality and sanitation policies.
Education
Associate of Arts - Kinesiology
Tarrant County College District
Fort Worth, TX05-2024
Associate of Arts - Fine Arts
Tarrant County College
Fort Worth, TX05-2024
Skills
- Client relationship expertise
- Staff training initiatives
- Sales leadership
- Team dynamics
- Dispute resolution
- Project coordination
- Quality control
- Data entry
Certification
- Adult/Child/Infant CPR Certified
- ServSafe Certified
Languages
English
Full Professional
References
References available upon request.
Timeline
Manager
Bill Miller BBQ
09.2021 - 04.2022
Cashier
H-E-B Grocery
09.2021 - 04.2022
Assistant General Manager
Chick-fil-A
02.2020 - 09.2020
Manager
Bill Miller BBQ
12.2018 - 01.2020
Manager
Bill Miller BBQ
06.2006 - 01.2015
Associate of Arts - Kinesiology
Tarrant County College District
Associate of Arts - Fine Arts
Tarrant County College