Judah Mendoza
Riverside,CA
Summary
Data-driven QA/Trainer with experience in tolling operations, quality assurance, and cross-functional system support within a high-volume transportation environment. Proven ability to analyze workflows, improve audit and reporting processes, and develop data-driven insights using advanced Excel, Power BI, and automation tools. Hands-on experience supporting operational systems through desktop support, Active Directory administration, and network troubleshooting, while driving continuous improvement in performance tracking and KPI visibility. Recognized for bridging technical systems, data analysis, and operational training to enhance efficiency and team performance.
Overview
11
11
years of professional experience
1
1
Certification
Work History
QA/Trainer
Kapsch
Corona, CA
12.2023 - Current
- Developed and implemented process automation solutions using Python to streamline DMV abstract workflows, reducing processing time by over 85% and improving operational efficiency across high-volume transaction processing.
- Analyzed back-office tolling system workflows and transaction processes to identify inefficiencies and recommend improvements to system performance and accuracy.
- Supported toll operations by validating transaction processing outputs and ensuring alignment with business rules and system requirements.
- Utilized Excel, Power Query, and Power BI to track performance metrics, identify trends, and support data-driven decision-making for operational improvements.
- Designed and standardized training programs and SOPs to ensure consistent execution of operational procedures across teams.
- Collaborated with cross-functional teams including TOC, IT, and Latin America & LA1 customer service to implement system and process improvements.
- Provided technical support and system troubleshooting to ensure continuity of operations across tolling systems and back-office environments.
Warehouse Associate & Ground Operations Driver
UPS
San Bernardino, CA
08.2017 - 04.2021
- Trained new associates on safety protocols and operational procedures to ensure compliance.
- Collaborated with team members to streamline package sorting processes, improving workflow efficiency.
- Oversaw cargo loading planning to ensure precise aircraft weight distribution and adherence to time-critical flight schedules.
Audio Engineer
La Sierra University
Riverside, CA
09.2015 - 01.2017
- Led acquisition and restoration of an SSL analog console, performing hands-on repairs (soldering, signal routing) and building a sound-treated studio space to deliver a fully functional recording environment.
- Executed post-production mixing and managed live sound for full-scale opera and musical production.
- Served as Lead Recording Engineer for the documentary film Come Before Winter (2017), working directly with Conductor and Composer Ariel Quintana to capture and deliver high-fidelity audio.
Education
Bachelor of Science - Data Analytics
Western Governors University
Salt Lake City, UT08-2028
Associate of Science - Computer Science
Chaffey College
Rancho Cucamonga, CA08-2021
Skills
- Training & Onboarding Development
- Learning Management System Implementation & Course Design
- Stakeholder & Cross-Functional Collaboration
- Data Analysis & Business Intelligence: Advanced Excel (PivotTables, Power Query, VBA Automation), Power BI (Data Modeling, DAX, Dashboards), and end-to-end data transformation to support operational insights
- Quality Assurance & Quality Control
- Process Automation: Python and Power Automate
- SOP Development & Documentation
- System Testing & Validation
- Public Speaking & Presentation
- Conflict Resolution
- Time & Priority Management
Certification
Software Development, Coding Dojo - Sept. 2022 - Dec. 2022
Timeline
QA/Trainer
Kapsch
12.2023 - Current
Warehouse Associate & Ground Operations Driver
UPS
08.2017 - 04.2021
Audio Engineer
La Sierra University
09.2015 - 01.2017
Bachelor of Science - Data Analytics
Western Governors University
Associate of Science - Computer Science
Chaffey College