Kerri Dozier

Cedar Hill,TN

Summary

Experienced administrative and healthcare professional with a strong background in hospital admissions, patient registration, insurance verification, accounting, and clinical support. Skilled in high-volume data entry, scheduling systems, emergency communications, and coordination with medical staff and government agencies. Known for accuracy, professionalism, and ability to perform effectively in fast-paced healthcare environments.

Experienced with coordinating administrative tasks and maintaining organized office environments. Utilizes strong organizational skills to enhance office efficiency and support team operations. Track record of effective communication and multitasking to meet diverse administrative needs.

Professional office support specialist with extensive experience in administrative functions and office management. Known for reliability and adapting to dynamic work environments. Excellent organizational abilities and collaborative mindset ensure seamless team operations and goal achievement.

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Proven track record of maintaining efficient office operations. Expertise in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

years of professional experience

Certification

Work History

Administrative Assistant / Accounting Clerk

Home Instead

Springfield, TN

01.2005 - 11.2026

Managed daily admission and discharge of foster children into the state system with accurate documentation
Submitted required paperwork to state agencies for foster care placement approval and payment authorization
Communicated daily with government and state employees regarding foster placement and compliance
Processed and submitted invoices for foster parents and ensured timely government payments
Managed billing for suppliers and agencies, including follow-up on unpaid invoices and back payments
Maintained financial records and invoice tracking systems
Developed training manuals, business procedures, and policy documentation
Delivered PowerPoint presentations for staff training and updates
Supported workflow efficiency and daily operational planning

Admissions Clerk / ER & Outpatient Registrar / Switchboard Operator

Northcrest Medical Center

Springfield, TN

02.1999 - 11.2026

Registered inpatient and emergency room patients and managed intake documentation
Scheduled outpatient appointments and procedures using hospital systems
Verified insurance and obtained pre-certifications for medical services
Collected co-pays and processed patient financial transactions
Maintained patient confidentiality and HIPAA compliance
Operated hospital switchboard and routed high-volume calls
Trained on switchboard systems and hospital telephone operations
Initiated and announced emergency codes over PA system
Communicated emergency/security alerts to staff and security teams
Communicated with physicians, nurses, and hospital staff to support patient care
Maintained patient room cleanliness and support as needed
Worked in high-pressure, life-and-death environments while maintaining focus
Developed ER registrar training manual for onboarding and procedures
Participated in on-call and disaster response preparedness

Education

High School -

Jo Byrns High School

Cedar Hill, TN

01-1998

High School Diploma -

Penn Foster Career School

Scranton, PA

05-1998

Skills

Patient registration & hospital admissions
Insurance verification & pre-certification
Medical records & data entry
Accounting & invoice processing
Government reporting & compliance documentation
Foster care system administration support
Training & onboarding development
Switchboard & emergency communications
Hospital PA emergency code system
Scheduling systems
Oracle & healthcare software systems
HIPAA compliance
Strong communication with medical and government staff
Problem-solving under pressure
Customer service in clinical environments
Customer service
Data entry
Computer skills
Office administration

Administrative support
Time management
Microsoft Word
File organization
Microsoft Excel
Customer and client relations
Computer proficiency
Filing
Customer relations
Clerical support
Scheduling
Critical thinking
Scheduling and calendar management
Database entry
Professional communication
Dedicated team player
Excel spreadsheets
Microsoft PowerPoint
Multi-line phone proficiency