Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Judahia Pugh

Minneapolis,MN

Summary

Dynamic front desk professional with experience at Hyatt Regency, excelling in customer engagement and time management. Proven track record in enhancing guest satisfaction through efficient check-in processes and detailed knowledge of local attractions. Skilled in data entry and maintaining accurate financial records, ensuring a seamless experience for all guests.

Personable and highly organized with excellent communication and multitasking abilities. Possesses strong customer service and administrative skills, including managing phone systems and scheduling. Committed to creating welcoming environment and ensuring smooth front desk operations.

Overview

2
2
years of professional experience

Work History

Front Desk Receptionist

Hyatt Regency
04.2025 - Current
  • Greeted guests warmly, ensuring a positive first impression upon arrival.
  • Managed front desk operations, efficiently handling check-ins and check-outs.
  • Provided information on hotel amenities and local attractions to enhance guest experience.
  • Coordinated with housekeeping to ensure timely room readiness for incoming guests.
  • Maintained accurate records of guest accounts and transactions using property management system.

Front Desk Agent

Sonesta Hotels
02.2023 - 03.2024
  • Managed guest check-in and check-out processes to ensure efficient service delivery.
  • Assisted guests with inquiries, providing information about hotel amenities and local attractions.
  • Coordinated room assignments and handled reservation modifications to enhance guest satisfaction.
  • Processed payments and maintained accurate financial records during transactions.
  • Assisted guests with inquiries regarding hotel services, local attractions, and dining options, enhancing their stay.
  • Managed guest check-ins and check-outs efficiently, ensuring a smooth arrival and departure experience.

Education

Phlebotomy

Tech High School
Saint Cloud, MN
05-2024

Skills

  • Customer engagement
  • Detail-oriented analysis
  • Time management
  • Listening skills
  • Professional phone communication
  • Data entry

Languages

English
Native or Bilingual

Timeline

Front Desk Receptionist

Hyatt Regency
04.2025 - Current

Front Desk Agent

Sonesta Hotels
02.2023 - 03.2024

Phlebotomy

Tech High School
Judahia Pugh