Judas Rodriguez
Harlingen
Summary
To obtain a position with an interesting and professional employer that will utilize my knowledge, skills and experience.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
7
7
years of professional experience
Work History
Call Center Sales Representative
Advanced Call Center Technologies LLC
06.2024 - 02.2025
- Handled a high volume of inbound customer calls, averaging 40 calls per day
- Provided excellent customer service by addressing inquiries, resolving complaints, and ensuring customer satisfaction
- Demonstrated strong product knowledge to effectively answer questions and provide accurate information to customers
- Developed extensive knowledge of products and services to better assist customers.
- Asked relevant questions to assist customers with selecting needed or requested products and services.
- Overcame objections using friendly, persuasive strategies.
CDL A OTR Truck Driver
Royal Freight LLC
01.2024 - 05.2024
- Dropped and hooked trailers and changed configuration of equipment.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.
OTR Truck Driver
CR England
01.2022 - 08.2023
- Drive a tractor-trailer combination or a truck with a capacity of at least 26,001 pounds Gross Vehicle Weight (GVW).
- May be required to unload truck.
- Requires commercial drivers' license.
- Includes tow truck drivers.
Car Hooper
Sonic Drive In
09.2022 - 01.2023
- Delivered food to customers through the drive in areas.
- Greet customers and attend to their needs.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Communicated clearly with other employees to promote prompt preparation and delivery of food orders.
- Cleaned and maintained drive-in parking lots, picnic areas and building grounds to provide clean and attractive environment for customers.
- Cleaned and sanitized work areas and equipment to promote compliance with health and safety regulations.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
GIVE TRAFFIC TICKETS
QUALFON DATA SERVICES GROUP LLC
08.2020 - 10.2020
- Locate and notify customers of delinquent accounts by mail, telephone, or personal visit to solicit payment.
- Duties include receiving payment and posting amount to customer's account, preparing statements to credit department if customer fails to respond, initiating repossession proceedings or service disconnection, and keeping records of collection and status of accounts.
Debt Collector
Advanced Call Ctr Technologies
01.2019 - 06.2019
- Locate and notify customers of delinquent accounts by mail, telephone, or personal visit to solicit payment.
- Duties include receiving payment and posting amount to customer's account, preparing statements to credit department if customer fails to respond, initiating repossession proceedings or service disconnection, and keeping records of collection and status of accounts.
- Regularly monitored accounts to identify overdue balances and potential areas of risk.
- Negotiated payment plans with customers to prevent accounts from entering collections.
Associate
HEB Grocery Store
01.2018 - 11.2018
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Developed strong rapport with customers and created positive impression of business.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Prioritized helping customers over completing other routine tasks in store.
Education
High School Diploma - General High School Curriculum
Harlingen High School South
Harlingen, TXSkills
- Strong interpersonal skills
- Excellent communication skills
- Time-management ability
- Detail oriented
- Great problem-solving ability
- Creative and innovative thinking
- Perfect decision-making skills
- Ability to work in a team
- Flexibility
- Self-motivated
Additional Information
Hardworking highly motivated team player., Work well with others and a team player., Responsible, efficient, and flexible., Ability to work in a fast-paced environment.
Occupational Licenses Certificates And Training
Advanced Call Center, 03/2023, True, CR England
Languages
Hebrew
Limited Working
Greek
Limited Working
English
Native or Bilingual
Timeline
Call Center Sales Representative
Advanced Call Center Technologies LLC
06.2024 - 02.2025
CDL A OTR Truck Driver
Royal Freight LLC
01.2024 - 05.2024
Car Hooper
Sonic Drive In
09.2022 - 01.2023
OTR Truck Driver
CR England
01.2022 - 08.2023
GIVE TRAFFIC TICKETS
QUALFON DATA SERVICES GROUP LLC
08.2020 - 10.2020
Debt Collector
Advanced Call Ctr Technologies
01.2019 - 06.2019
Associate
HEB Grocery Store
01.2018 - 11.2018
High School Diploma - General High School Curriculum
Harlingen High School South
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