Jude Moweta
Fort Worth,TX
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
17
17
years of professional experience
Work History
Sr. Supervisor
Raytheon Technologies
10.2021 - Current
- Strengthen cross-functional collaboration, leading to more cohesive teamwork and better overall results.
- Improve cell production efficiency by implementing lean manufacturing principles and optimizing work processes.
- Analyze metrics to identify areas of opportunity, drive performance improvements and consistently exceed operational goals.
- Maximize personal competency through continuous professional development.
- Define and execute priorities relating to safety, people, quality, delivery, and cost.
- Identify areas of conflict among team members and immediately work to resolve those issues using negotiation and active listening.
Sr. Analyst Performance Assurance
American Airlines
01.2016 - 09.2021
- Mentored junior analysts, fostering professional development while enhancing overall team performance.
- Collaborated with cross-functional teams to identify areas of improvement, leading to increased operational effectiveness.
- Investigated system issues and implemented resolutions to reduce downtime.
- Improved company efficiency with the development of key performance indicators and tracking metrics.
- Provided expert advice for senior management, contributing to informed decision-making and strategic planning.
- Played a pivotal role in the successful completion of high-stakes projects by providing crucial analytical support and insights.
Customer Service Manager
American Airlines
10.2007 - 12.2015
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
Education
MBA - Strategy And Management
Western Governor's University
06.2014
Bachelor of Science - Business Administration And Management
Capella University
Minneapolis, MN06.2012
Skills
- Operations Management
- Team Leadership
- Project Management
- Strategic Planning
- Budget Management
- Effective Communication
- Collaboration
- SAP, Tableau, Power BI, experience
Timeline
Sr. Supervisor
Raytheon Technologies
10.2021 - Current
Sr. Analyst Performance Assurance
American Airlines
01.2016 - 09.2021
Customer Service Manager
American Airlines
10.2007 - 12.2015
MBA - Strategy And Management
Western Governor's University
Bachelor of Science - Business Administration And Management
Capella University