Jude Ortiz
Winter Garden
Summary
Dynamic cast member recognized for exceptional productivity and efficiency in task execution. Specialized in customer service communication and adept at problem-solving. Proven ability to adapt in team environments while demonstrating empathy to enhance guest experiences.
Overview
8
8
years of professional experience
Work History
Cast Member
Walt Disney World
Orlando
05.2021 - Current
- Attractions Cast Member, Trainer, Relief Coordinator at EPCOT (November 2021 - February 2024)
- Facilitated onboarding of new Cast Members by training on experiences and business functions at Guardians of the Galaxy: Cosmic Rewind.
- Collaborated with training team and Guest Experience Managers to enhance operating guides and update expired procedures.
- Food and Beverage at Disney's Animal Kingdom (May 2021 - November 2021)
- Worked at the highest-rated quick service restaurant on Walt Disney World property, Satu’li Canteen
- Adapted to changing situations and supported operational efficiency by assisting in various roles.
Attractions Coordinator
Disney’s Animal Kingdom
Orlando
02.2024 - 10.2024
- Developed and managed weekly coordinator schedule to ensure coverage for meetings and events, aligning operational priorities with efficiency goals.
- Collaborated with Guest Experience Managers, frontline cast members, maintenance teams, and other lines of business to align operational strategies with overarching business objectives.
- Provided administrative and technical support for daily operations, tracking efficiency metrics and troubleshooting issues to enhance operational effectiveness using Cast Deployment System and OpSheet tools.
Disney College Program Intern
Hollywood Studios
Orlando
01.2020 - 03.2020
- Promoted immersive guest experiences by embodying story of Galaxy’s Edge, ensuring Show quality while meeting guest needs.
- Managed guest experiences using technical systems and facilitated dining reservations.
- Practiced Disney’s 5 Keys by ensuring a seamless guest experience in a fast-paced, high-volume environment.
Product Advisor
Microsoft
Scottsdale
07.2018 - 01.2020
- Developed and delivered high-quality presentations to C-level executives to showcase product capabilities and strategic value.
- Assessed client needs and recommended tailored software and hardware solutions to ensure alignment with business objectives and maximize efficiency.
- Maintained a guest-focused approach, using attention to detail and problem-solving skills to address customer concerns and optimize their experience.
Education
Bachelor of Science - Computational Science
University of Central Florida
Orlando, FL05-2029
Bachelor of Applied Science - Software Development
Valencia College
Orlando, FL01-2027
Bachelor of Arts - Business Communications
Arizona State University
Tempe, Az01-2020
Skills
- Customer service
- Team collaboration
- Project management
- Operational efficiency
- Effective communication
- Data analysis
Timeline
Attractions Coordinator
Disney’s Animal Kingdom
02.2024 - 10.2024
Cast Member
Walt Disney World
05.2021 - Current
Disney College Program Intern
Hollywood Studios
01.2020 - 03.2020
Product Advisor
Microsoft
07.2018 - 01.2020
Bachelor of Science - Computational Science
University of Central Florida
Bachelor of Applied Science - Software Development
Valencia College
Bachelor of Arts - Business Communications
Arizona State University