Summary
Work History
Education
Skills
Timeline
Generic

Jude Welker

Customer Service Team Management
Douglassville,PA

Summary

Enhance team performance and maximize customer satisfaction by strategically managing calls, monitoring metrics, and implementing process improvements. Talented leader offering top-notch skills in program management, interpersonal communication, and administrative oversight. Successful in training and mentoring employees to foster a culture of collaboration and continuous improvement.

Work History

Team Lead

Intuit, Inc.
  • Company Overview: QuickBooks Live
  • Guided dynamic customer service teams at QuickBooks Live to achieve high performance and exceptional customer experiences
  • Utilized Intuit’s tools and systems to resolve complex issues and streamline operational efficiency
  • Monitored key performance indicators (KPIs) to ensure alignment with team and organizational objectives
  • Built strong relationships with team members through positive reinforcement and attentive leadership
  • Collaborated with upper management to enhance customer service processes across the organization
  • Modeled exceptional customer service while mentoring associates on its impact on revenue growth and customer loyalty
  • QuickBooks Live

Owner

Welker Business Management
  • Delivered operational, leadership development, and financial consulting services as the owner of this small business
  • Established foundational processes for business operations and provided strategic support to business owners
  • Trained and developed team members to build a growth-focused culture with personal incentives
  • Directed successful sales teams, streamlined operational processes, and enhanced client and employee retention

Business Operations Manager

Nicole Miller Philadelphia
  • Managed daily operations and financial aspects for retail, wholesale, and marketing divisions
  • Identified and implemented cost-saving opportunities, reducing inventory loss by 30%
  • Developed employee review systems and sales incentives to boost morale and drive profitability
  • Recruited, hired, and trained staff on business procedures, policies, and customer care best practices
  • Implemented customer care improvements based on feedback and surveys, enhancing customer satisfaction

Education

Certificate - Organizational Leadership

Villanova University
Villanova, PA

Bachelor of Science - Professional Writing and Business

Saint Joseph's University
Philadelphia, PA

Skills

Customer feedback analysis

key performance indicators (KPIs)

Leadership development

training

mentoring

Workforce management

conflict resolution

Timeline

Team Lead

Intuit, Inc.

Owner

Welker Business Management

Business Operations Manager

Nicole Miller Philadelphia

Bachelor of Science - Professional Writing and Business

Saint Joseph's University

Certificate - Organizational Leadership

Villanova University

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Jude WelkerCustomer Service Team Management