Judelande Norceide
Fort Lauderdale
Summary
Results-driven Client Service Advisor recognized for high productivity and efficiency in task completion. Skilled in client relationship management, problem-solving, and communication, ensuring seamless service delivery. Excel in time management, adaptability, and empathy, allowing for exceptional client interactions and satisfaction.
Overview
8
8
years of professional experience
Work History
Client Service Advisor
Fiserv
Coral Springs
10.2025 - 05.2026
- Assisted clients with inquiries and provided timely support for service issues.
- Coordinated communication between clients and internal teams for issue resolution.
- Managed client accounts, ensuring accurate information and updates were recorded.
Customer Service Representative
Alorica
Miami
04.2025 - 10.2025
- Assisted customers with inquiries and provided timely solutions.
- Managed customer accounts and updated information in the system.
- Processed orders and handled returns efficiently.
Sales Agent
Conduent
Margate
08.2024 - 02.2025
- Assisted customers with inquiries and product information.
- Processed sales transactions efficiently and accurately.
- Maintained product displays and ensured stock availability.
Customer Service Representative
Fiserv
Coral Springs
06.2023 - 08.2024
- Assisted customers with inquiries and provided timely solutions.
- Managed customer accounts and updated information in the system.
- Processed orders and handled returns efficiently.
Employee Engagement Manager
Teleperformance
Fort Lauderdale
09.2022 - 05.2023
- Developed employee engagement strategies to enhance workplace morale.
- Facilitated training sessions on communication and teamwork skills.
- Conducted surveys to gather feedback on employee satisfaction and concerns.
Lifestyle Consultant
Aspire Lifestyles
Coral Springs
10.2021 - 09.2022
- Provided personalized lifestyle recommendations to enhance client satisfaction and engagement.
- Coordinated travel arrangements, ensuring seamless experiences for high-profile clients.
- Researched local services and amenities to meet diverse client needs and preferences.
Team Member
Wendy's
Coral Springs
06.2021 - 09.2021
- Provided friendly customer service in a fast-paced restaurant environment.
- Prepared and cooked menu items according to established recipes and standards.
- Maintained cleanliness and organization of workstations and dining areas.
Personal Shopper
Walmart
Coral Springs
03.2021 - 09.2021
- Assisted customers in selecting products based on preferences and needs.
- Managed shopping lists to ensure accurate and efficient item selection.
- Communicated product availability and alternatives to enhance customer satisfaction.
Customer Service Representative Mentor
Sitel
Pompano Beach
09.2019 - 02.2021
- Mentored new representatives in customer service procedures and best practices.
- Conducted training sessions to enhance team performance and service quality.
- Provided feedback to staff on call handling techniques and customer interactions.
Retail Sales Associate
Ross Dress for Less
Coral Springs
11.2018 - 02.2020
- Assisted customers in locating merchandise and provided product recommendations.
- Maintained clean and organized sales floor for optimal shopping experience.
- Operated cash register efficiently, processing transactions accurately.
Team Member
Wendy's
Coral Springs
09.2018 - 12.2018
- Provided friendly customer service in a fast-paced restaurant environment.
- Prepared and cooked menu items according to established recipes and standards.
- Maintained cleanliness and organization of workstations and dining areas.
Education
Marjory Stoneman Douglas High School
Parkland, FLSkills
- Client management
- Account coordination
- Service issue resolution
- Customer database management
Languages
English
Native/ Bilingual
Haitian Creole
Native/ Bilingual
French
Full Professional
Timeline
Client Service Advisor
Fiserv
10.2025 - 05.2026
Customer Service Representative
Alorica
04.2025 - 10.2025
Sales Agent
Conduent
08.2024 - 02.2025
Customer Service Representative
Fiserv
06.2023 - 08.2024
Employee Engagement Manager
Teleperformance
09.2022 - 05.2023
Lifestyle Consultant
Aspire Lifestyles
10.2021 - 09.2022
Team Member
Wendy's
06.2021 - 09.2021
Personal Shopper
Walmart
03.2021 - 09.2021
Customer Service Representative Mentor
Sitel
09.2019 - 02.2021
Retail Sales Associate
Ross Dress for Less
11.2018 - 02.2020
Team Member
Wendy's
09.2018 - 12.2018
Marjory Stoneman Douglas High School