Senior Pharmacy Technician
Walgreen's Pharmacy
05.2019 - Current
- Assisted in training and mentoring new pharmacy technicians, leading to increased team efficiency and cohesion.
- Expedited prescription fulfillment through proficient use of pharmacy software systems, resulting in reduced wait times for customers.
- Facilitated seamless communication between patients, healthcare providers, and insurance companies to expedite prescription processing.
- Enhanced customer satisfaction with prompt and courteous service while addressing their prescription needs.
- Developed strong relationships with patients through empathetic listening and tailored guidance on medication usage directions or side effects prevention tips.
- Collaborated with pharmacists to resolve medication-related issues, ultimately improving patient outcomes.
- Supported pharmacists in administering immunizations, increasing community access to vital healthcare services.
- Reduced medication errors by meticulously verifying prescription information and conducting thorough drug interaction checks.
- Assisted in maintaining adequate stock levels of medications through effective purchasing practices considering demand fluctuation or potential shortages.
- Promoted cost savings for patients by identifying available pharmaceutical manufacturer discount programs or suggesting alternative generic options when appropriate.
- Improved patient safety by ensuring accurate medication dispensing and proper dosage calculations.
- Conducted regular audits of controlled substances inventory, ensuring proper storage and documentation as per regulatory requirements.
- Optimized workflow processes by collaborating with team members on task prioritization and assignment delegation.
- Contributed to the successful passing of multiple regulatory inspections through diligent adherence to protocols and procedures.
- Maintained a clean and organized pharmacy environment, ensuring compliance with state regulations and safety standards.
- Coordinated with retail staff to facilitate seamless medication pickup processes, further enhancing the overall pharmacy experience for customers.
- Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Reviewed and verified customer information and insurance provider information.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Collected co-payments or full payments from customers.
- Supervised Number pharmacy technicians and coordinated day-to-day assignments.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Set up and modified patient profiles in System to include current information such as medications and insurance details.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Liaised with other pharmacies to eliminate issues related to product expiration.
- Coordinated verification and filling of more than Number daily prescriptions in high-volume Type pharmacy environment.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Set up and modified patient profiles to include current medications and insurance details.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Resolved third-party billing, computer system and customer service issues.
- Managed opening and closing duties for pharmacy.
