Judge-Anthony Rios
San Antonio
Summary
Front office operations professional specializing in staff training and operational excellence. Skilled in managing daily hotel operations, conducting financial audits, and ensuring compliance, all while prioritizing exceptional customer service and revenue generating team performance.
Overview
8
8
years of professional experience
Work History
Front Office Supervisor
SIGNIA BY HILTON LA CANTERA RESORT & SPA
10.2025 - Current
- Overseeing daily operations and training front desk agents to enhance guest service at a 4-diamond resort.
- Facilitated communication between departments to ensure smooth management of group block reservations.
- Maintained accurate records of room availability and reservations, ensuring seamless operations using hotel management software.
- Completed employee evaluations and created plans to reward or enhance performance.
Lead Overnight Auditor
LA CANTERA RESORT & SPA
06.2023 - 10.2025
- Led nightly operations and trained new overnight auditors at top resort in Texas to ensure smooth audit processes.
- Performed comprehensive audits of financial statements and compliance reports, ensuring accuracy and adherence to standards.
- Collaborated with departments to collect necessary documentation for audits.
- Developed audit plans to guide evaluation processes, enhancing clarity and focus for audit teams.
Customer Service Assistant
H-E-B
06.2018 - 06.2023
- Ensured customers received exemplary service and easily navigated the store.
- Assisted customers with inquiries, providing accurate product information.
- Collaborated with team members to enhance store appearance and organization.
Education
BACHELOR'S DEGREE - Sociology, Psychology
Texas A&M University
College Station, TX05-2023
High School Diploma -
Travis Early College High School
San Antonio, TX06-2019
ASSOCIATE'S DEGREE - Liberal Arts
San Antonio College
San Antonio, TX05-2019
Skills
- Hotel management software
- Front desk operations
- Operational compliance
- Financial auditing
- Daily shift oversight
- Staff training and development
- Customer relationship management
- Conflict resolution
- Detail oriented
- Adaptable
- Dependable
- Strong work ethic
- Team player
- Suggestive selling
Timeline
Front Office Supervisor
SIGNIA BY HILTON LA CANTERA RESORT & SPA
10.2025 - Current
Lead Overnight Auditor
LA CANTERA RESORT & SPA
06.2023 - 10.2025
Customer Service Assistant
H-E-B
06.2018 - 06.2023
BACHELOR'S DEGREE - Sociology, Psychology
Texas A&M University
High School Diploma -
Travis Early College High School
ASSOCIATE'S DEGREE - Liberal Arts
San Antonio College