Judine Green
City Of Orange
Summary
To add value to your organization by surpassing the expected and maintaining the highest level of integrity and professionalism while driving performance on a daily basis.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Team Manager
Iterum
03.2022 - 10.2022
- Led employee relations through effective communication, coaching, training, and development.
- Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
- Enhanced team productivity by implementing efficient task delegation and time management strategies.
- Developed a high-performing team by recruiting top talent, providing ongoing training, and fostering a positive work environment.
Operations Supervisor
Conduent
04.2018 - 06.2021
- Coordinates and supervises the daily activities of business or technical support or production team members
- Drives direct reports to achieve set metrics and business goals through coaching, mentoring and providing regular feedback i.e SMART PLANS
Customer Care Supervisor
Alorica
09.2017 - 04.2018
- Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs') and financial expectations
- Communicate expectations to employees and provide timely updates
- Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input
- Schedule and organize team activities
Customer Care Supervisor
XEROX
10.2013 - 03.2017
- Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs') and financial expectations
- Communicate expectations to employees and provide timely updates
- Provide subject matter expertise in handling escalated customer calls as needed
- Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input
- Schedule and organize team activities
Education
High School Diploma -
The Queen's School
06.2013
Skills
- Ability to Multitask
- Ability to Work in a Team
- Problem Solving
- Conflict Management
- Time Management
- Communication
- Leadership and Management
Accomplishments
- Recognition for Outstanding Leadership, 01/01/16 - 05/31/16
- Certificate of Recognition for Outstanding Leadership, 06/01/16 - 08/31/16
- Certificate of Achievement - 2015 Tenured Supervisor of the Year, 06/01/15 - 12/31/15
Certification
Certified Nursing Assistant
Timeline
Team Manager
Iterum
03.2022 - 10.2022
Operations Supervisor
Conduent
04.2018 - 06.2021
Customer Care Supervisor
Alorica
09.2017 - 04.2018
Customer Care Supervisor
XEROX
10.2013 - 03.2017
High School Diploma -
The Queen's School
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