Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Judith Arnsdorff

Milwaukee,WI

Summary

Dynamic professional with a proven track record at PNC Bank, specializing in credit analysis and enhancing customer relationships. Expert in financial literacy and client engagement, I significantly improved compliance and risk assessment processes. Skilled in problem-solving and communication, I thrive in fast-paced environments, ensuring accuracy and efficiency in all transactions.

Overview

17
17
years of professional experience

Work History

Credit Card Specialist

PNC Bank
Milwaukee, WI
07.2021 - 01.2025
  • Assessed customer credit files regularly to review receivables.
  • Research work done to ensure customer usage of their credit card
  • Ensured timely processing of payments received from customer's electronic transfer.
  • Maintained accurate records of customer interactions and transactions
  • Monitored and maintained compliance with internal controls and government regulations.
  • Provided guidance to customers on how to use their credit cards responsibly and effectively.
  • Performed periodic reviews of customer accounts to detect fraudulent activity or potential risk factors.
  • Responded to inquiries from customers regarding their credit cards and accounts.
  • Processed payments from customers in a timely manner according to established procedures.
  • Developed comprehensive understanding of financial statements, enhancing opportunities to assess risk.

Phlebotomist

Versiti
Milwaukee, WI
02.2019 - 07.2021
  • Enforced infection control and sharps disposal procedures to protect patients, co-workers and self.
  • Monitored patients for adverse reactions and provided immediate care as needed.
  • Documented patient information into electronic medical records system.
  • Performed venipuncture and capillary draws with precision on patients of varying ages and health statuses.
  • Provided excellent customer service while interacting with patients.
  • Followed all safety protocols when handling hazardous materials.
  • Ensured the cleanliness and sterilization of phlebotomy equipment and work area.
  • Maintained accurate records of collected specimens and test results.
  • Conducted patient interviews and verified medical records to confirm test requisitions.

Customer Support Specialist

Popp Dental Supply, LLC
Greendale, WI
05.2008 - 02.2019
  • Recorded all customer interactions into the database system accurately and completely.
  • Consulted with customers regarding needs and addressed concerns.
  • Resolved issues with first call and escalated more complex issues to obtain necessary customer support.
  • Comprehensive knowledge of multiple dental products
  • Promote products that meet customers' needs
  • Lead facilitator for completion and accuracy of monthly accounting statements
  • Maintained merchant as well as Customer relations when it pertained to accounting receiving and payable

Education

Associate of Science - Health Information Management

Herzing University
Dearborn, MI
05-2018

Skills

  • Credit analysis
  • Payment processing
  • Financial literacy
  • Client relationship building
  • Transaction monitoring
  • Multitasking capacity
  • Relationship building
  • Professionalism
  • Problem-solving
  • Customer service
  • Self motivation
  • Critical thinking
  • Effective communication
  • Attention to detail
  • Information verification

Accomplishments

  • Achieved recognition monthly in customer satisfaction by customers
  • Stepped up and ran weekly team meetings
  • Consistently made the Dean's list
  • Graduated on the President's list with honors
  • AHIMA former member

Timeline

Credit Card Specialist

PNC Bank
07.2021 - 01.2025

Phlebotomist

Versiti
02.2019 - 07.2021

Customer Support Specialist

Popp Dental Supply, LLC
05.2008 - 02.2019

Associate of Science - Health Information Management

Herzing University

Similar Profiles

CREATE PROFILE
Judith Arnsdorff