Tiandra Sims
Marietta,GA
Summary
Accomplished professional with a proven track record at Bank of America, adept in credit analysis and fraud investigation, enhancing customer satisfaction and loyalty through exceptional service and problem-solving skills. Spearheaded initiatives that significantly reduced fraud incidents, leveraging teamwork and collaboration to drive positive outcomes.
Overview
6
6
years of professional experience
Work History
Credit Card Specialist
Bank of America
08.2023 - Current
- Built strong relationships with customers to increase retention and loyalty.
- Improved customer satisfaction by efficiently addressing and resolving credit card disputes and inquiries.
- Conducted thorough credit analysis on potential clients, ensuring responsible lending decisions were made based on established guidelines.
- Evaluated customer creditworthiness and financial statements to determine credit limits.
- Assisted clients in understanding their credit card benefits, resulting in increased usage of available perks.
- Provided exceptional customer service, leading to increased client retention rates and positive referrals from satisfied customers.
- Updated training materials for new hires within the Credit Card Specialist team, enhancing employee knowledge of industry best practices.
- Maximized revenues by identifying opportunities for up-selling and cross-selling additional financial products to existing clients.
- Served as an expert resource for colleagues seeking guidance on complex credit card issues or escalations, fostering a collaborative team environment.
- Coordinated with other departments to verify timely and accurate processing of credit card applications and payments.
Claims Adjuster
State Farm
07.2023 - 09.2023
- Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
- Examined claims forms and other records to determine insurance coverage.
- Documented all investigation activity and presented reports to management.
- Verified insurance claims and determined fair amount for settlement.
- Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
- Researched and analyzed policy contracts to verify proper payment of claims.
- Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.
- Achieved cost savings through successful subrogation efforts, recovering funds from responsible parties in various claims scenarios.
- Prepared summaries of damage, payments, and policy coverage.
- Contributed to a positive work environment through active participation in team meetings and collaborating on cross-functional projects.
- Provided exceptional customer service during emotionally difficult situations for policyholders following accidents or natural disasters.
Senior Fraud Specialist
Well Fargo
08.2018 - 08.2023
- Investigated complex fraud cases, leading to successful identification and prosecution of offenders.
- Assisted in the development of innovative solutions for combating identity theft and account takeover attempts.
- Optimized resource allocation by continually reviewing staffing needs based on workload analysis and strategic priorities.
- Implemented new tools and technology to detect emerging fraud trends and patterns.
- Played an instrumental role in driving cultural change around fraud awareness throughout the organization.
- Served as a subject matter expert on various types of financial crimes, ensuring accurate risk assessments.
- Streamlined internal processes, reducing response times for suspected fraudulent activities.
- Managed relationships with external vendors supporting fraud detection capabilities, ensuring optimal performance levels were maintained.
- Developed comprehensive training programs to enhance the skills of junior fraud specialists.
- Monitored industry trends regarding financial crime threats and adapted mitigation strategies accordingly.
PC Technician
St. Vicents
05.2020 - 06.2021
- Reduced downtime by performing routine maintenance on computer systems, ensuring optimal functioning at all times.
- Optimized PC security by installing antivirus software and implementing best practices for data protection.
- Established strong relationships with clients through clear communication and consistent follow-up regarding any ongoing technical concerns.
- Assisted colleagues with understanding new technology tools through clear communication and hands-on demonstrations.
- Conducted thorough diagnostics on malfunctioning computers to identify root causes of issues.
- Maintained a high level of customer satisfaction with timely resolution of technical issues.
- Coordinated with vendors to procure necessary equipment while adhering to budgetary constraints.
- Collaborated with the IT team to develop comprehensive solutions for complex technical problems.
- Managed inventory of hardware components, maintaining an organized workspace with necessary resources readily available.
- Contributed to the development of company-wide IT policies and procedures for optimal system management.
Education
Business Administration -
Stillman College
Birmingham, ALSkills
- Transaction monitoring
- Payment Processing
- Credit Counseling
- Dispute Resolution
- Credit analysis
- Fraud investigation
- Debt management
- Financial Literacy
- Credit adjustments
- Rewards Program Management
- Banking systems proficiency
- Collections support
- Credit limit adjustments
- Card activation
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Credit decisions
- Multitasking Abilities
- Reliability
Timeline
Credit Card Specialist
Bank of America
08.2023 - Current
Claims Adjuster
State Farm
07.2023 - 09.2023
PC Technician
St. Vicents
05.2020 - 06.2021
Senior Fraud Specialist
Well Fargo
08.2018 - 08.2023
Business Administration -
Stillman College